Many organizations have recognized the return on investment of improving physician satisfaction -- including increased and improved communication between physicians and administration and increased ratings of "relationship with leadership" -- and are actively working to continue to improve. Successful programs range from implementing newsletters "for physicians, by physicians," new physician luncheons with the executive team, and monthly breakfasts with the CEO in the Doctors' Lounge.
The 2008 Hospital Check-Up Report: Physician Perspectives on American Hospitals is available at http://www.pressganey.com/cs/pressroom. Debbie Paller, vice president, physician and employee services, Press Ganey and Mel Hall, Ph.D., Press Ganey CEO, are both available for comment.
Press Ganey Associates, Inc.
For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including over 40% of U.S. hospitals -- to measure and improve the quality of their care.
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