Authoritative Report on Home Health Care Experiences Released By Pr...(ional therapists surpassed nurses as the...),Health

Date:10/9/2009

ional therapists surpassed nurses as the highest-rated home care provider.

Satisfaction levels peak in the first 3 months of using home care and are at the lowest levels beyond 12 months of care.

Patients with Medicaid and private pay arrangements were less satisfied, which could directly impact the profitability of the home care agency if reform laws are passed.

Patients are notably more satisfied when their nurses visited in the morning, between 6:00-10:00 a.m., versus in the afternoon, especially after 4:00 p.m.

Home care in the U.S. includes 17,000 providers caring for nearly eight million people with acute illness, long-term health conditions, permanent disability or terminal illnesses. The annual cost of these services is $60 billion. Continuous improvement is vital as competition and quality initiatives play a larger role in home care. The 2009 Home Care Pulse Report offers key findings and insights for home care agencies, including:

Improve the care experience for longer-term (12 month+) patients. Patients who received services for the shortest amount of time (0-3 months) tended to be more satisfied than long-term patients. Improve staff responsiveness and communication. Patients seek information about their rights, want notification of schedule changes, and expect efficient and timely resolution to complaints. Improve billing and scheduling processes, which received the lowest satisfaction rating.

"Home care providers who work to continually improve the patients experience find strong correlations with favorable clinical outcomes and
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