Navigation Links
Authoritative Report on Home Health Care Experiences Released By Press Ganey
Date:10/9/2009

Guidance, Best Practices Highlighted as CMS-mandated Home Health Agency Satisfaction Reporting Set to Begin

South Bend, IN (Vocus) October 9, 2009 -- Home health care providers serve many chronically ill patients in the country, and a new report released today finds an upward trend in overall home care patient satisfaction. Press Ganey Associates, Inc., the leading provider of healthcare improvement solutions, has announced the results of the annual 2009 Home Care Pulse Report: Patient Perspectives on American Health Care. While patient satisfaction remains high, lower ratings for administrative procedures were reported, highlighting an important area of improvement for these organizations as they are about to begin reporting satisfaction data to the Centers for Medicare and Medicaid Services (CMS) through a required, approved vendor, such as Press Ganey.

"Press Ganey has worked with home care agencies on patient satisfaction and improvement for years and while patient satisfaction within the industry is slowly improving, there are many challenges on the horizon," says Lisa Cone-Swartz, vice president of home care at Press Ganey Associates. "Home care agencies have no choice but to focus on continuous improvement in light of proposed health care reform that may include home care and hospice in pay-for-performance, also known as value-based purchasing."

More than 105,000 patients treated by almost 900 agencies nationwide provided perspectives on their care for the annual Home Care Pulse Report. Additional findings from the 2009 report include:

 
  • Occupational therapists surpassed nurses as the highest-rated home care provider.
  • Satisfaction levels peak in the first 3 months of using home care and are at the lowest levels beyond 12 months of care.
  • Patients with Medicaid and private pay arrangements were less satisfied, which could directly impact the profitability of the home care agency if reform laws are passed.
  • Patients are notably more satisfied when their nurses visited in the morning, between 6:00-10:00 a.m., versus in the afternoon, especially after 4:00 p.m.

Home care in the U.S. includes 17,000 providers caring for nearly eight million people with acute illness, long-term health conditions, permanent disability or terminal illnesses. The annual cost of these services is $60 billion. Continuous improvement is vital as competition and quality initiatives play a larger role in home care. The 2009 Home Care Pulse Report offers key findings and insights for home care agencies, including:
 
  • Improve the care experience for longer-term (12 month+) patients. Patients who received services for the shortest amount of time (0-3 months) tended to be more satisfied than long-term patients.
  • Improve staff responsiveness and communication. Patients seek information about their rights, want notification of schedule changes, and expect efficient and timely resolution to complaints.
  • Improve billing and scheduling processes, which received the lowest satisfaction rating.

"Home care providers who work to continually improve the patients experience find strong correlations with favorable clinical outcomes and financial results," said Cone-Swartz. "Committed providers can make a meaningful difference in their patients' lives and improve the financial health of their organizations."

The 2009 Home Care Pulse Report: Patient Perspectives on American Health Care is now available at http://www.pressganey.com/HH_PulseReport_09.pdf. Commentary from Lisa Cone-Swartz is available upon request.

Press Ganey Associates, Inc.
For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 10,000 health care facilities--including over 40% of U.S. hospitals--to measure and improve the quality of their care.

Media Contact:
Kate Van Vlack
Ketchum for Press Ganey
312-228-6873

###

Read the full story at http://www.prweb.com/releases/Press_Ganey/Home_Health_Care_Report/prweb3022574.htm.


'/>"/>
Source: PRWeb
Copyright©2009 Vocus, Inc.
All rights reserved  

Related medicine news :

1. Authoritative Report on Emergency Department Experiences Released Today
2. Authoritative Report on Physician Perspectives Released Today
3. Elseviers New Imaging Consult Features In-Depth, Authoritative Information For Diagnostic and Interventional Imaging and Procedures in a Single Online Resource
4. Virginia Tech Report Has National Importance
5. New Study Reports High Injury Rates for Hotel Workers, Even Higher Rates for Women and Nonwhites
6. GAO Report Confirms: Medicare Underpays for Anesthesia Services; Nurse Anesthetists Assure Seniors Access to Safe Anesthesia Care
7. Haemacure Reports Third Quarter 2007 Results
8. Report on patients access to cancer drugs uses flawed methods to reached flawed conclusions
9. Biotech Finishes on a High in August, Burrill Report Says
10. First-Ever List of the 5,000 Fastest-Growing Businesses Reports Total Revenue of $194.5 Billion
11. Consumer Reports Analysis: Drugs for Nerve Pain, Fibromyalgia Effective, But Not Always Best
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Authoritative Report on Home Health Care Experiences Released By Press Ganey 
(Date:8/21/2017)... ... August 21, 2017 , ... ... two plastic surgery fellows for academic year 2017-2018, Christina M. Busuito, M.D. and ... successfully completed residency in Plastic and Reconstructive Surgery. The candidate will have ...
(Date:8/21/2017)... ... ... FCPX LUT Monochromatic Volume 2 is an all-new Look-Up Table color-grading pack ... to footage. A LUT is a Lookup Table that contains a mathematical formula for ... by the table. This pack comes with 60 different monochromatic CUBE LUT files. , ...
(Date:8/21/2017)... ... August 21, 2017 , ... SportsEngine, Inc. , ... Official Technology Partner of North Country Region Volleyball and will power registration, scheduling, ... along with providing sport management software to their member clubs. , ...
(Date:8/21/2017)... (PRWEB) , ... August 21, 2017 , ... Five chefs ... and awareness for Alzheimer’s Family Center. , Guests will be able to vote ... Beach Plaza, Braised Lamb Shank with Fennel Dill Salad, Feta Cheese Sauce & Garlic ...
(Date:8/21/2017)... ... August 21, 2017 , ... Marathon running has surged ... country. , Outdoor running increases exposure to ultraviolet radiation, a carcinogen that promotes ... melanoma, and only half may be adequately protecting themselves with proper clothing and ...
Breaking Medicine News(10 mins):
(Date:8/18/2017)... , Aug. 18, 2017  Nortis today announced the awarding of a $688K ... for the third year of a Small Business Innovation ... Institute of Neurological Disorders and Stroke (NINDS).?  ... Nortis ParVivo Chip ... ...
(Date:8/17/2017)... , Aug. 17, 2017 MJAC2017 , ... – Canna Broadcast Media, today reveals its leading lineup. ... International Inc., a global cannabis innovator specializing in the development ... of the conference. MassRoots, Rambridge™ and The Green Organic Dutchman ... Inc. and Namaste Vapes™ as silver sponsors. ...
(Date:8/17/2017)... 2017 DarioHealth Corp. (NASDAQ: DRIO), a ... and big data solutions, announced today that it ... non-U.S. investors for the sale of shares of ... Company,s newly designated Series B Convertible Preferred Stock ... to conduct a closing with respect to the ...
Breaking Medicine Technology: