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Authoritative Report on Home Health Care Experiences Released By Press Ganey
Date:10/9/2009

Guidance, Best Practices Highlighted as CMS-mandated Home Health Agency Satisfaction Reporting Set to Begin

South Bend, IN (Vocus) October 9, 2009 -- Home health care providers serve many chronically ill patients in the country, and a new report released today finds an upward trend in overall home care patient satisfaction. Press Ganey Associates, Inc., the leading provider of healthcare improvement solutions, has announced the results of the annual 2009 Home Care Pulse Report: Patient Perspectives on American Health Care. While patient satisfaction remains high, lower ratings for administrative procedures were reported, highlighting an important area of improvement for these organizations as they are about to begin reporting satisfaction data to the Centers for Medicare and Medicaid Services (CMS) through a required, approved vendor, such as Press Ganey.

"Press Ganey has worked with home care agencies on patient satisfaction and improvement for years and while patient satisfaction within the industry is slowly improving, there are many challenges on the horizon," says Lisa Cone-Swartz, vice president of home care at Press Ganey Associates. "Home care agencies have no choice but to focus on continuous improvement in light of proposed health care reform that may include home care and hospice in pay-for-performance, also known as value-based purchasing."

More than 105,000 patients treated by almost 900 agencies nationwide provided perspectives on their care for the annual Home Care Pulse Report. Additional findings from the 2009 report include:

 
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Source: PRWeb
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