Authoritative Report on Emergency Department Experiences Rele... (and actually improve satisfaction in spi...)

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Authoritative Report on Emergency Department Experiences Released Today

Date:6/9/2008

and actually improve satisfaction in spite of long

visit times-by regularly updating patients with information about

delays.

-- Patients report high satisfaction with issues related to personal and

insurance information, signifying progress in gathering patient

information in a respectful, private and efficient manner.

"Today's health care landscape, shaped by quality initiatives, transparency, and consumer choice, gives patients the ability decide for themselves where to receive care," says Dr. Melvin Hall, president and chief executive officer of Press Ganey. "Improving patient satisfaction in the emergency department is particularly critical for health care leaders because it is often the most visible public face of a hospital or health care system."

Many organizations have recognized the return on investment of improving patient satisfaction in the ED-including increases in patient volumes, improvements in clinical outcomes, and efficiencies gained-and are actively working to improve patient satisfaction. Successful programs range from implementing "fast tracks" in the ED to hiring dedicated staff charged with improving communication about delays.

The 2008 Emergency Department Pulse Report: Patient Perspectives on American Health Care is now available at http://www.pressganey.com/galleries/default-file/2008_ED_Pulse_Report.pdf. Commentary from Dr. Hall is available upon request.

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey curre
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