Navigation Links
Authoritative Report on Emergency Department Experiences Released Today

Americans Report Communication about Delays Biggest Priority for


SOUTH BEND, Ind., June 10 /PRNewswire/ -- Press Ganey Associates, Inc., the health care industry's leading provider of quality improvement solutions, today released the 2008 Emergency Department Pulse Report: Patient Perspectives on American Health Care. Patients report longer emergency department (ED) visits and also indicate that communication about delays was the top priority for improvement when evaluating their entire experience in the ED.

The Emergency Department Pulse Report analyzes the experiences of more than 1.5 million patients treated at 1,656 emergency departments nationwide in 2007. Notable findings from the 2008 Report include:

-- Patients spend an average of 4 hours, 6 minutes in the emergency

department, up from 4 hours even just a year ago. This continues the

upward trend observed compared to the previous year.

-- There is wide variability from state to state in the amount of time

spent in the ED. Average times by state range from 2 3/4 hours to

nearly 6 1/2 hours.

-- There is also notable variation in overall satisfaction based on

geographic location. Emergency departments in Milwaukee, WI ranked

highest in levels of patient satisfaction nationwide. Rounding out the

top 10 in patient satisfaction were the metropolitan area emergency

departments of Columbus, OH; Miami, FL; Detroit, MI; Indianapolis, IN;

Pittsburgh, PA; Boston, MA; Kansas City, KS; Chicago, IL; and St.

Louis, MO.

-- Time spent in the emergency department is a critical factor in the

overall satisfaction of patients that causes dramatic shifts in

satisfaction. While patient satisfaction decreases with longer

visits, the good news is that EDs can mitigate this

dissatisfaction -- and actually improve satisfaction in spite of long

visit times-by regularly updating patients with information about


-- Patients report high satisfaction with issues related to personal and

insurance information, signifying progress in gathering patient

information in a respectful, private and efficient manner.

"Today's health care landscape, shaped by quality initiatives, transparency, and consumer choice, gives patients the ability decide for themselves where to receive care," says Dr. Melvin Hall, president and chief executive officer of Press Ganey. "Improving patient satisfaction in the emergency department is particularly critical for health care leaders because it is often the most visible public face of a hospital or health care system."

Many organizations have recognized the return on investment of improving patient satisfaction in the ED-including increases in patient volumes, improvements in clinical outcomes, and efficiencies gained-and are actively working to improve patient satisfaction. Successful programs range from implementing "fast tracks" in the ED to hiring dedicated staff charged with improving communication about delays.

The 2008 Emergency Department Pulse Report: Patient Perspectives on American Health Care is now available at Commentary from Dr. Hall is available upon request.

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including over 40% of U.S. hospitals-to measure and improve the quality of their care.

SOURCE Press Ganey Associates, Inc.
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Virginia Tech Report Has National Importance
2. New Study Reports High Injury Rates for Hotel Workers, Even Higher Rates for Women and Nonwhites
3. GAO Report Confirms: Medicare Underpays for Anesthesia Services; Nurse Anesthetists Assure Seniors Access to Safe Anesthesia Care
4. Haemacure Reports Third Quarter 2007 Results
5. Report on patients access to cancer drugs uses flawed methods to reached flawed conclusions
6. Biotech Finishes on a High in August, Burrill Report Says
7. First-Ever List of the 5,000 Fastest-Growing Businesses Reports Total Revenue of $194.5 Billion
8. Consumer Reports Analysis: Drugs for Nerve Pain, Fibromyalgia Effective, But Not Always Best
9. MDS Reports Third Quarter 2007 Results
10. First New York/New Jersey Health Care Report Card Released
11. Authentidate Holding Corp. to Report Fourth Quarter and Fiscal 2007 Year End Results on Thursday, September 13, 2007
Post Your Comments:
(Date:11/30/2015)... ... , ... RoamRight, a leading provider of travel insurance and a division of ... to promote family vacations around the world. The television show, which is in ... families about the people and places of the world, all while helping parents navigate ...
(Date:11/30/2015)... ... November 30, 2015 , ... Advocare Orthopedic and Sports ... Led by John Vitolo, M.D., the center offers their patients the highest ... Advocare Orthopedic & Sports Medicine is ready to help their patients return to ...
(Date:11/30/2015)... , ... November 30, 2015 , ... ... new study by UPMC and KingMed Diagnostics researchers. Their ... years found that consultation with UPMC pathologists resulted in significantly altered treatment plans ...
(Date:11/30/2015)... ... 30, 2015 , ... The American Society for Clinical Pathology (ASCP) announced today ... 2015. On Nov. 30, ASCP shared its “Give a minute. Get tested. Find a ... the importance of getting tested for HIV. , ASCP has asked members to replace ...
(Date:11/30/2015)... , ... November 30, 2015 , ... An inventor from ... in the womb. "My last baby had high blood pressure due to loud noises," ... to protect their babies from noise pollution as well as radio waves and microwaves." ...
Breaking Medicine News(10 mins):
(Date:11/30/2015)... Next week, December 2-3, BIOMEDevice San ... co-located events covering the latest in Medtech innovation, Wearable ... draw more than 3,000 design industry professionals to the ... events, combined show floor will host more than 300 ... --> --> BIOMEDevice features suppliers in ...
(Date:11/30/2015)...  IBA Molecular North America, Inc. (IBAMNA), a U.S. ... that as of January 1, 2016, it will do ... to rebrand the company reflects a refined vision for ... close relationship with Zevacor Molecular.  Both IBAMNA and Zevacor ... Peter Burke , Vice President Sales ...
(Date:11/30/2015)... , Nov. 30, 2015 Nautilus Medical Inc. ... Image Management platform ( ). The release of ... from RSNA 2015 (Radiology Society North America) in ... in the U.S. --> ... that enables access to radiology studies worldwide via a ...
Breaking Medicine Technology: