Americans Report Communication about Delays Biggest Priority for
SOUTH BEND, Ind., June 10 /PRNewswire/ -- Press Ganey Associates, Inc., the health care industry's leading provider of quality improvement solutions, today released the 2008 Emergency Department Pulse Report: Patient Perspectives on American Health Care. Patients report longer emergency department (ED) visits and also indicate that communication about delays was the top priority for improvement when evaluating their entire experience in the ED.
The Emergency Department Pulse Report analyzes the experiences of more
than 1.5 million patients treated at 1,656 emergency departments nationwide
in 2007. Notable findings from the 2008 Report include:
-- Patients spend an average of 4 hours, 6 minutes in the emergency
department, up from 4 hours even just a year ago. This continues the
upward trend observed compared to the previous year.
-- There is wide variability from state to state in the amount of time
spent in the ED. Average times by state range from 2 3/4 hours to
nearly 6 1/2 hours.
-- There is also notable variation in overall satisfaction based on
geographic location. Emergency departments in Milwaukee, WI ranked
highest in levels of patient satisfaction nationwide. Rounding out the
top 10 in patient satisfaction were the metropolitan area emergency
departments of Columbus, OH; Miami, FL; Detroit, MI; Indianapolis, IN;
Pittsburgh, PA; Boston, MA; Kansas City, KS; Chicago, IL; and St.
-- Time spent in the emergency department is a critical factor in the
overall satisfaction of patients that causes dramatic shifts in
satisfaction. While patient satisfaction decreases with longer
visits, the good news is that EDs can mitigate this
|SOURCE Press Ganey Associates, Inc.|
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