Atlanta Women's Specialists Raises the Bar in Patient Care With Online Medical Records and an Electronic Medical Reco... (://www.AWSPhysicians.com onclick linkCl...)

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Atlanta Women's Specialists Raises the Bar in Patient Care With Online Medical Records and an Electronic Medical Records System

Date:8/13/2009

://www.AWSPhysicians.com" onclick="linkClick( this.href );" target="_blank">www.AWSPhysicians.com. The system allows patients to securely view and print most of their medical records online by logging in with a username and password. It also allows patients to request prescription refills, e-mail a doctor or nurse directly, and request appointments. Since its inception, patients’ usage of the online portal has grown rapidly: on average, there were 1,500 monthly account logins in 2006; in 2008, that number rose to 6,761. The round-the-clock availability of vital medical information eliminates the hassle—for both patients and staff—of retrieving medical records, and allows patients to access their records during after-office hours.

Atlanta Women’s Specialists also provides patients with direct access to their physicians, which reduces phone call traffic and broadens the line of doctor-patient communication. Patients can ask health-related questions at their leisure, directly to their physician, without any miscommunication and delay that can be caused by a third party. Physicians at Atlanta Women’s Specialists respond directly to their patients’ questions within 48 hours.

“Some people (outside of Atlanta Women’s Specialists) have the impression that our online system and e-mail communication depersonalizes the doctor-patient relationship,” says Dr. Maria Arias at Atlanta Women’s Specialists. “In fact, it does just the opposite. Patients contact me with questions that they aren’t comfortable asking face-to-face or questions they forgot to ask during an appointment. Sure, it means more work on my end, but when patients come back because they’re happy with our service, it’s worth it.”

In 2002, the practice implemented All
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