The survey found that many consumers are seeking more personalized options and are demanding greater choices for care. The majority of consumers (78 percent) would prefer to customize their insurance by selecting the benefits and features they value, rather than select their plans from a few pre-packaged options. If given a choice, 62 percent of consumers said the ability to customize and choose benefits would have a strong influence on their choice of a health plan.
Additional representative findings from the Deloitte Survey found that:
-- Nearly three out of four consumers (73 percent) are interested in
accessing information about quality or price from their health plan.
-- Consumer interest in services such as online access to medical records
and test results (78 percent), email communication with doctors (76
percent), and online scheduling (72 percent) is very high.
-- Consumers are also interested in wellness programs (65 percent), tools
that provide personalized recommendations for improving health (61
percent), nurse call lines (65 percent) and disease management programs
that can help them manage their health condition (56 percent).
-- Eighty-eight percent are interested in using in-home self-monitoring
devices that could reduce doctor visits.
-- Forty-six percent are interested in using a software program or web site
to create a personal health record.
-- Twenty percent have used an alternative approach to treatment (40
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