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Arkansas and Missouri Care Improvement Plus Members Overwhelmingly Pleased with Special Needs Plan
Date:11/12/2008

- First member satisfaction survey shows health improvements, disease

management support among valued benefits of plan -

ST. LOUIS, Nov. 12 /PRNewswire/ -- One year following the launch of operations in Arkansas and Missouri, 90 percent of members of Care Improvement Plus feel their health has maintained or improved, according to a recent survey examining the satisfaction of the plan's south central regional membership. Of those who feel health has improved, 96 percent cite Care Improvement Plus as contributing to their health improvement.

"This survey clearly demonstrates that members are pleased with Care Improvement Plus and the comprehensive approach to healthcare coverage that it provides," said Lee Spruiell, regional vice president of field operations for Care Improvement Plus. "The fact that 27 percent of members surveyed cite our plan as helping to improve their health after only one year of operations is encouraging and further supports the notion that special needs plans can provide enhanced quality and value to chronically ill Medicare beneficiaries."

The survey is the first to assess Care Improvement Plus plan member satisfaction since the plan underwent a major expansion in 2007, launching services in five additional states, including Arkansas and Missouri. Among the key findings from the survey:

-- Overall satisfaction was high: 93 percent of south central regional members were satisfied with the plan overall

-- Members are highly likely to recommend the plan to others: 89 percent of south central regional members were likely to recommend the plan to other Medicare beneficiaries with chronic illnesses

-- Members value plan benefits and coverage: More than 93 percent of south central regional members were completely or very satisfied with the plan's medical coverage and prescription drug benefits

-- Members are pleased with disease management support the plan provides: 93 percent of south central regional members who participated in the plan's disease management program were satisfied with the program

-- Members cite health status improvements: 90 percent of south central regional members felt that their health had "stayed the same" or "gotten better" since joining the plan. 27 percent of members felt their health had "gotten better" since joining Care Improvement Plus, 96 percent of whom felt Care Improvement Plus contributed to their health improvements

The satisfaction survey was conducted in April of 2008 by DSS Research, a national marketing research firm out of Fort Worth, Texas(1). For more information, a detailed fact sheet of survey results can be accessed at http://www.careimprovementplus.com/pdf/SURVEYFACTSHEET.pdf.

(1) DSS Research, 2008 Care Improvement Plus Medicare Member Research; sample size 1,626.

About Care Improvement Plus

Care Improvement Plus, a health plan that focuses on the unique healthcare needs of chronically ill Medicare beneficiaries, provides a Medicare Advantage health plan and disease management services to Medicare beneficiaries living with heart failure, diabetes, chronic obstructive pulmonary disease and/or end-stage renal disease. Care Improvement Plus also provides a tailored Medicare Part D drug benefit, along with a variety of services designed to support physicians' efforts to care for their chronically ill patients. The plan is administered by Baltimore-based XLHealth, which recently earned Full Accreditation from the National Committee for Quality Assurance (NCQA) under its standards for patient and practitioner-oriented accreditation of disease management programs. More information about Care Improvement Plus can be found at http://www.careimprovementplus.com.


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SOURCE Care Improvement Plus
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