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Appointment-Plus Introduces Text-Ding™ Automated Text Message Appointment Reminders
Date:9/18/2009

s opened," said Robert La Loggia, President of Appointment-Plus. "Text message reminders are like tapping the customer on the shoulder and reminding them right before their appointment."

Since its recent introduction in August, 2009, Text-Ding™ has already seen adoption by hundreds of Appointment-Plus clients, including a number of higher volume appointment setting clients. This includes Puget Sound Blood Center, one of the nation's largest blood centers. Donors can now elect to receive a text message reminder for their blood donation appointments. Puget Sound Blood Center conducted a short donor survey and found that donors embraced the text message reminders and that the text message reminders definitely helped donors remember their appointments. "The donor response has been overwhelming and we endorse this new feature," said David Leitch, Director of Donor Recruitment, Puget Sound Blood Center.

In addition to the benefits of the Text-Ding™ text message appointment reminders, Appointment-Plus was also careful to address privacy and HIPAA concerns related to the use of text message reminders. Appointment-Plus included several system options that allow clients to control the appointment data content to be included in the customer text message reminders. This allows clients to remove potentially sensitive content from the text message reminder, such as the nature of the service or the name of the service provider.

StormSource Software, Inc. is a technology firm that specializes in the development of online appointment software for a wide variety of applications and industries. StormSource's flagship product is the Appointment-Plus online scheduling system. StormSource Software clients include Fortune 500 companies such as Pepsi and Comcast, federal and local government, universities and schools, and small/medium sized businesses worldwide. In 2007, Microsoft Corp. selected StormSource's Appoin
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