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Appointment-Plus Continues Innovation With Technical Support Program
Date:10/8/2008

AccurateAnswers™ support program provides clients unparalleled live support services for http://www.appointment-plus.com [online scheduling software] questions.

Scottsdale, AZ (PRWEB) October 8, 2008 -- Appointment-Plus, the industry leader in web-based scheduling software, continues to expand its software client base by bucking trends. In a time when most "software as a service" providers are seeking ways to eliminate personal contact with software clients, Appointment-Plus recently announced an intensified initiative to provide its software clients and prospects with the live support needed to successfully utilize the Appointment-Plus http://www.appointment-plus.com [online scheduler]. This intensified support initiative, called AccurateAnswers™, reverses current industry trends by utilizing only employee support personnel and promoting direct contact with clients. In addition, Appointment-Plus already provides a best-in-class free setup process that includes a dedicated setup coach to each client who signs up for a free trial of the http://www.appointment-plus.com [online appointment software].

One of the primary goals for the AccurateAnswers™ program is to reduce software client frustration with the e-mail inquiry process. The AccurateAnswers™ ticket system allows clients and prospects to submit questions that are then tracked and quickly resolved. The AccurateAnswers™ philosophy of initiating direct client telephone contact when necessary to clarify ticket system questions reduces client frustration and promotes question resolution - rather than simply "processing" questions. AccurateAnswers™ extends this type of personalized intensive support to small and large organizations alike. The AccurateAnswers™ program aims to not only provide answers to client questi
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