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Anthem Blue Cross and Blue Shield in New Hampshire, Elliot Hospital Announce Renewed Contract, Quality Initiative
Date:8/11/2009

ation and immunizations. A patient's perspective on their hospital care is captured through the national, standardized survey instrument called HCAHPS or the hospital administered patient satisfaction survey. The survey helps to support improvements in customer satisfaction and quality related activities.

Patient Safety

The patient safety performance objectives of Anthem's Q-HIP are based on guidelines set by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the National Quality Forum (NQF), the Institute for Healthcare Improvement (IHI), and other respected organizations. Participating hospitals will be measured on objectives that include the adoption of JCAHO patient safety goals and implementation of patient safety initiatives, such as computerized physician order entry, which have been shown to reduce serious medication errors by 88 percent.

"Our commitment to collaboration has helped in many ways to redefine our relationship with physicians and hospitals," said Richard Lafleur, M.D., medical director, Anthem Blue Cross and Blue Shield in New Hampshire. "We believe that working together we can help to create a health care delivery system that demonstrates that quality costs less."

"Our program is the first in New Hampshire to link all three components - patient safety, health outcomes and satisfaction," added Dr. Lafleur. "That linkage is critical if we are going to drive real change in the health care delivery system and we are thrilled to continue to partner with Elliot in this effort."

About Elliot Health System

Elliot Health System is the largest provider of comprehensive healthcare services in Southern New Hampshire, the cornerstone of which is Elliot Hospital, a 296-bed acute care facility and the first community hospital in the state. Elliot is home to Manchester's designated Regional Trauma Cente
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SOURCE Anthem Blue Cross and Blue Shield in New Hampshire
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