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Angel.com Launches Caller First IVR Solutions with AstraZeneca
Date:2/2/2010

Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca, one of the largest pharmaceutical companies in the world. This has resulted in a reduction of AstraZeneca’s cost per lead, a more cohesive customer experience, more satisfied customers and greater efficiency of their agent engagement.

McLean, VA (PRWEB) -- Angel.com, a leading provider of enterprise-focused, on-demand voice solutions, today announced it is providing a number of leading brands from AstraZeneca® with its revolutionary, new Caller First(SM) voice solutions.

Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca.

“It’s exciting for Angel.com to be named one of AstraZeneca’s preferred vendors and to support them in their ongoing commitment to improving their customer experience as the landscape of healthcare continues to change,” said Dave Rennyson, President of Angel.com.

When AstraZeneca wanted to improve the overall customer experience, the company turned to Angel.com. To help AstraZeneca with its “One Voice” program, designed to give customers an improved and consistent customer experience and lower overall company operating expenses, Angel.com recommended its Caller First Inbound IVR solutions.

One Caller First solution that was implemented helped AstraZeneca to further automate its patient education program enrollment and savings card activation processes; thus, reducing the need for a live agent. This has resulted in a
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Angel.com Launches Caller First IVR Solutions with AstraZeneca 
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