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Anderson ED Team Receives Pinnacle Award for Excellence in Customer Service
Date:6/11/2009

MARYVILLE, Ill., June 11 /PRNewswire/ -- Anderson Hospital administration and their ED process improvement consulting group, Compirion Healthcare Solutions congratulate the ED Patient Throughput Team at Anderson Hospital upon its receipt of the coveted Pinnacle Award. The ED Patient Throughput Team, responsible for reducing wait times and improving patient satisfaction, was chosen from a group of three finalists to receive the award for their excellence in customer service. The other finalists were the Laboratory Department and Information Systems. The annual award was created to honor a department or workgroup.

According to hospital president, Keith Page, "Selecting the Pinnacle Award winner was very challenging as all three finalists have distinguished themselves in their efforts to improve our customer service. All three departments had equally impressive stats."

The changes in the department were the result of a massive patient throughput improvement project initiated last year that involved every department in the hospital working together toward a common goal. The project greatly improved patient satisfaction in many areas of the hospital. The patient satisfaction baseline prior to the project was in the 4th percentile PRC (Professional Research Consultants) ranking. After a hospital initiated improvement project, in January of 2008 it was still low, in the 33.1 percentile. In February, hospital administration enlisted Compirion Healthcare Solutions out of Elm Grove, Wisconsin to assist with the project. Compirion began an intensive 6-month period of coaching, piloting, and implementing in collaboration with the ED staff, physicians and management. At the end of Compirion's 6-month enga
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SOURCE Compirion Healthcare Solutions, LLC
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