Amcat's Contact Center Suite operates with Gryphon compliance services
resulting in increased productivity for call centers
OKLAHOMA CITY, Sept. 18 /PRNewswire/ -- Amcat, a leading provider of intelligent customer interaction solutions, today announced that it has signed a partner agreement with Gryphon Networks, the worldwide leader in On-Demand Contact Governance solutions. This agreement creates a complete and comprehensive contact management and compliance solution for Amcat customers involved in proactive outbound contact.
Amcat's Contact Center Suite is an integrated suite of contact center software applications including inbound call routing and outbound contact with predictive dialing. The Suite enables businesses to manage contacts, information flow, and workforce more effectively and profitably in a single, unified solution. The Suite provides DNC compliance features including blocking any records on DNC lists, and allows agents to add customers in real time to campaign specific or system-wide DNC lists. Amcat accesses records in real time directly from the database to ensure that DNC data is always current. Responding to their clients' requests for greater control in regards to managing dynamic DNC regulations, Amcat looked to Gryphon's compliance services to enhance the Suites existing capabilities.
Gryphon is the pioneer in turning compliance policies and corporate
governance into safe and profitable consumer contacts. Gryphon's warranted
services, delivered on-demand via its Web Services 2.0, eliminate 100% of
the DNC risk for companies as well as leverage Established Business Rules
(EBRs) that can bring back up to 60% of the DNC market. Integrated
seamlessly into the Amcat system, Gryphon alerts agents, in real time,
which contacts they can safely call by displaying customer contact status
against a company's internal DNC list, voluntary association lists, and
federal and state lists in an easy to read color code
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