Amcat's Contact Center Suite operates with Gryphon compliance services
resulting in increased productivity for call centers
OKLAHOMA CITY, Sept. 18 /PRNewswire/ -- Amcat, a leading provider of intelligent customer interaction solutions, today announced that it has signed a partner agreement with Gryphon Networks, the worldwide leader in On-Demand Contact Governance solutions. This agreement creates a complete and comprehensive contact management and compliance solution for Amcat customers involved in proactive outbound contact.
Amcat's Contact Center Suite is an integrated suite of contact center software applications including inbound call routing and outbound contact with predictive dialing. The Suite enables businesses to manage contacts, information flow, and workforce more effectively and profitably in a single, unified solution. The Suite provides DNC compliance features including blocking any records on DNC lists, and allows agents to add customers in real time to campaign specific or system-wide DNC lists. Amcat accesses records in real time directly from the database to ensure that DNC data is always current. Responding to their clients' requests for greater control in regards to managing dynamic DNC regulations, Amcat looked to Gryphon's compliance services to enhance the Suites existing capabilities.
Gryphon is the pioneer in turning compliance policies and corporate governance into safe and profitable consumer contacts. Gryphon's warranted services, delivered on-demand via its Web Services 2.0, eliminate 100% of the DNC risk for companies as well as leverage Established Business Rules (EBRs) that can bring back up to 60% of the DNC market. Integrated seamlessly into the Amcat system, Gryphon alerts agents, in real time, which contacts they can safely call by displaying customer contact status against a company's internal DNC list, voluntary association lists, and federal and state lists in an easy to read color coded format. Gryphon also provides DNC detail and history for any specific customer providing an additional measure of record keeping. The joint solution allows Amcat clients to be fully compliant, highly productive, and more competitive.
"Partnering with Gryphon to leverage their guaranteed compliance services allows us to offer our clients a unique solution for keeping up with DNC regulations. By incorporating Gryphon's services into the Amcat Contact Center Suite, our customers now have an economical and simple to use solution that will boost productivity," said Amcat Vice President of Global Marketing, Dudley Larus.
"Through this partnership, the highest levels of both efficiency and compliance for contact centers are available given today's challenging and regulated calling environment, " said Jason Pace, Director of Call Center Solutions for Gryphon. "Gryphon's ease of activation will allow new and existing Amcat customers to combine these strengths for a 100% compliant environment and dial with confidence."
Amcat(TM) customer interaction management solutions help companies grow their business while providing the flexibility to adapt to changing business requirements. Amcat's contact center software is scalable, allowing businesses to expand while their communication infrastructure scales and grows with them. Built from decades of customer care expertise, Amcat solutions are easy to use and reliable, driving more productive customer interactions. Today, Amcat is helping over 2,000 companies grow their business while increasing revenue, reducing costs, improving customer service and adapting to market change. That's Amcat. Smart contact. Smart business. For more information visit http://www.amcat.com or call 1-800-364-5518.
About Gryphon Networks:
Gryphon Networks is the worldwide leader in On-Demand Contact Governance solutions, ensuring contact compliance and enabling consumer preferences to drive profitable customer relationships. Our clients use Gryphon to provide do-not-contact regulatory compliance, track established business relationships (EBRs), and manage opt-in, opt-out, and privacy preferences to implement permission-based marketing programs. Gryphon transforms consumer communications into customer relationships across the enterprise. This allows companies to efficiently acquire new customers through greater lead-generation, retain their current customer base by increasing customer loyalty, and grow their business relationships with existing customers through cross-selling. Established in 1995, the company is headquartered in Norwood, MA and has offices internationally. More information about the company and its on-demand applications is available at http://www.gryphonnetworks.com.
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