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Agenda for Sept. 18 Health Insurance Exchange Virtual Conference Includes Sessions on Exchange Readiness, Call Service Centers

Washington, DC (PRWEB) September 12, 2013

Atlantic Information Services, Inc. (AIS), the industry-leading health business publisher of Inside Health Insurance Exchanges, AIS’s Health Reform Week, Health Plan Week and Medicare Advantage News, is pleased to announce the final agenda for its upcoming virtual conference, Countdown to Exchanges: Last-Minute Preparations for the New Marketplaces. On Sept. 18, two weeks before the Oct. 1 start of the open-enrollment period for health insurance exchanges, some of the nation’s most knowledgeable exchange experts will provide health plans, third-party administrators, vendors and insurance brokers practical training and advice on the implementation of exchanges.

  • 11:00 – 12:30, “Open Enrollment, Day 1: Which Features of Exchanges Should Work, Which Are Likely to Fail, and What You Should Do About It” — Featuring four of the nation’s most knowledgeable insurance exchange experts —Joel Ario, managing director for Manatt Health Solutions and the former head of CMS’s Office of Health Insurance Exchanges; Chris Condeluci, of counsel at Venable LPP and a former Congressional staffer who participated in the development of portions of the Patient Protection and Affordable Care Act, including exchanges; John Kingsdale, Ph.D., a director at Wakely Consulting Group and former executive director of the Massachusetts Commonwealth Health Insurance Connector Authority; and Rebecca Pearce, executive director of the Maryland Health Benefit Exchange — the virtual conference will begin with a roundtable discussion on the readiness of state and federal exchanges. The panelists will offer their insights on how the insurance marketplaces are expected to perform on Oct. 1 and strategies to employ to compensate for glitches.
  • 12:45 – 1:45, “What Impact Are CO-OPs and Medicaid Managed Care Firms Expected to Have in the New Marketplaces ... and What Can You Learn From Them?” — Kamran Hashim, associate vice president of strategy, policy and implementation for health insurance exchanges for Molina Healthcare, Inc.; Martin Hickey, M.D., CEO of the CO-OP New Mexico Health Connections; and Courtney White, principal consulting actuary at Milliman, will review the impact Consumer Operated and Oriented Plans (CO-OPs) and Medicaid managed care firms likely will have on rates and market share.
  • 2:15 – 3:15, “Last-Minute Preparations for Customer Service Centers: Why the Training of Call Center Reps Could Be the Key to the Future of Exchanges” — Eric Rubin, president of the health operations division at MAXIMUS, which has secured customer service contracts with several state exchanges and will run call centers for some federally facilitated exchanges, and Renee Rhem, vice president of customer service at Independence Blue Cross, will review topics including call center lessons learned from the Medicare Part D rollout in 2006, how to make sure customer service representatives are well-informed, and the pros and cons of outsourcing customer service staff.
  • 3:30 – 5:00, “How to Thrive in Exchanges This Fall and Get a Jump-Start on the Year Ahead” — Catherine Murphy-Barron, Victoria Boyarsky and Hans Leida, Ph.D. — all experienced consultants with Milliman’s pre-eminent insurance exchange team — will provide a high-level overview of lessons learned about pricing, adjusting for underlying risk, billing and enrollment systems, customer service operations and working with a new array of business partners.

AIS’s virtual conference allows participants to attend a live conference without having to travel to a meeting site. Plus, the registration fee includes a free On-Demand recording of each session, so any agenda items can be reviewed at a later time.

For more information, including speaker biographies and registration information, visit

About AIS
Atlantic Information Services, Inc. (AIS) is a publishing and information company that has been serving the health care industry for more than 25 years. It develops highly targeted news, data and strategic information for managers in hospitals, health plans, medical group practices, pharmaceutical companies and other health care organizations. AIS products include print and electronic newsletters, websites, looseleafs, books, strategic reports, databases, webinars and conferences. Learn more at

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