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Aetna Reminds Members Affected by California Wildfires Where to Call for Help
Date:10/24/2007

Aetna's mail-order pharmacy, can receive a replacement prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by the fires.

Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals, or general information such as areas affected by the fires, shelters, government resources, and how to locate loved ones.

Aetna's EAP professionals have experience dealing with traumatic events and staff is actively engaged on site in California to provide specific interventions as needed. Additional on site management support can be made available for plan sponsors as they welcome employees back to work.

Aetna members can seek urgent or emergency care anywhere, as needed. For members in San Diego County, where the fire has caused the closure of some hospitals and physician offices, Aetna is also approving non-emergency care for members at out-of-network providers as needed to allow members who can't access their normal providers to receive the care they need. Similar policy changes will be implemented as necessary in other impacted counties to ensure members have access to care.

To help life, disability and long-term care members in the affected areas, Aetna is extending deadlines for filing claims, and modifying procedures such as those for collecting evidence of insurability.

Aetna is one of the nation's leading diversified health care benefits companies, serving approximately 34.9 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term ca
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SOURCE Aetna
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