Navigation Links
Aetna Reminds Members Affected by California Wildfires Where to Call for Help
Date:10/24/2007

Company taking steps to help members get the care they need

HARTFORD, Conn., Oct. 24 /PRNewswire/ -- Aetna (NYSE: AET) is making it easier for members impacted by the fast-moving wildfires in Southern California to refill prescriptions and access employee assistance and behavior health programs. In addition, the company has temporarily lifted some medical policies for members to help them access care in San Diego County, where many people have been evacuated from their homes and some medical facilities are closed.

Aetna members who have been affected by the disaster, who need help finding care, or who have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free telephone numbers:

-- Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)

-- Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX

(1-866-782-2779)

-- Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or

1-800-227-5720

-- Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)

"Our deepest concern and sympathies go out to those impacted by the devastation caused by the California wildfires," said Aetna Chairman and CEO Ronald A. Williams. "Our focus is on helping our members get the care they need, recognizing that many have been evacuated from their homes, and may not be able to use their usual pharmacies, physicians and hospitals."

Aetna members in the counties declared as disaster areas by the State of California, including Los Angeles, Orange, Riverside, San Bernardino, San Diego, Santa Barbara and Ventura may refill their prescriptions, even if they are not due to be filled for 30 days and, for those who use Aetna's mail-order pharmacy, can receive a replacement prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by the fires.

Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals, or general information such as areas affected by the fires, shelters, government resources, and how to locate loved ones.

Aetna's EAP professionals have experience dealing with traumatic events and staff is actively engaged on site in California to provide specific interventions as needed. Additional on site management support can be made available for plan sponsors as they welcome employees back to work.

Aetna members can seek urgent or emergency care anywhere, as needed. For members in San Diego County, where the fire has caused the closure of some hospitals and physician offices, Aetna is also approving non-emergency care for members at out-of-network providers as needed to allow members who can't access their normal providers to receive the care they need. Similar policy changes will be implemented as necessary in other impacted counties to ensure members have access to care.

To help life, disability and long-term care members in the affected areas, Aetna is extending deadlines for filing claims, and modifying procedures such as those for collecting evidence of insurability.

Aetna is one of the nation's leading diversified health care benefits companies, serving approximately 34.9 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans and government-sponsored plans in both the U.S. and internationally. http://www.aetna.com


'/>"/>
SOURCE Aetna
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. IMA wants members not to do sex determination tests during pregnancy
2. Invest on gym memberships
3. Five Members Of A Family Killed
4. 12-year-old girl Accused for Murder of Three Family Members
5. Shortage Of Faculty Members At AIIMS
6. Maldives Volleyball Team Members Affected by Chickenpox
7. Family Members Most Often Source of Whooping Cough in Infants
8. G8 Members To Announce Plans To Increase HIV/AIDS Spending at Summit
9. Offsprings birth weight affected by fathers diabetes
10. Kidney function can be affected by lead exposure
11. Lumbar bone mineral density affected by daily physical activity
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:4/28/2017)... ... April 28, 2017 , ... ... pilot study of ActiGraph’s CentrePoint Data Hub in a sample of ... of clinical-grade wearable activity and sleep monitoring solutions for the global scientific community. ...
(Date:4/28/2017)... ... April 28, 2017 , ... ... and advanced nutraceutical supplements, through its Nova Skin Sciences division, recently announced the ... of a moisturizer with the power of an anti-aging concentrate. , ...
(Date:4/28/2017)... ... April 28, 2017 , ... Semrock’s highly popular ... premier online modeling resource for fluorescence microscopists and optical system designers, enabling The ... 5 years spanning the globe, SearchLight has become a tremendously popular tool for ...
(Date:4/27/2017)... ... 27, 2017 , ... The Incentive Research Foundation is pleased ... Guide," a groundbreaking analysis of how behavioral economics can be applied to the ... IRR programs, the report highlights proven behavioral economics approaches and the powerful role ...
(Date:4/27/2017)... , ... April 27, 2017 , ... ... husband Dan Gasby the 2017 Public Leadership in Neurology Award (PLINA). The couple ... professional athlete Tedy Bruschi, Vice President Walter Mondale, actor Michael J. Fox and ...
Breaking Medicine News(10 mins):
(Date:4/20/2017)... Research and Markets has announced the addition of the ... Outlook, Growth Trends, Key Players, Competitive Strategies and Forecasts, 2014 ... ... US$ 7,167.6 Mn in 2015, and is expected to reach ... 5.6% from 2016 to 2024. The global ...
(Date:4/19/2017)... 2017 Cardiology devices segment is anticipated to reach ... The Cardiology Devices segment is likely to create absolute $ ... 2018 over 2017. By the end of 2027, Cardiology Devices ... US$ 700 Mn, expanding at a CAGR of 18.4% over ... Asia Pacific reprocessed medical devices market in ...
(Date:4/19/2017)... Tenn. and DALLAS , April 19, 2017 ... announced that the first patients in Nashville ... device in the Lower Esophageal Sphincter Stimulation for GERD ... implantable device designed to provide long-term reflux control by ... GERD affects nearly 65 million people in ...
Breaking Medicine Technology: