Company taking steps to help members get the care they need
HARTFORD, Conn., Oct. 24 /PRNewswire/ -- Aetna (NYSE: AET) is making it easier for members impacted by the fast-moving wildfires in Southern California to refill prescriptions and access employee assistance and behavior health programs. In addition, the company has temporarily lifted some medical policies for members to help them access care in San Diego County, where many people have been evacuated from their homes and some medical facilities are closed.
Aetna members who have been affected by the disaster, who need help finding care, or who have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free telephone numbers:
-- Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)
-- Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX
-- Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or
-- Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
"Our deepest concern and sympathies go out to those impacted by the devastation caused by the California wildfires," said Aetna Chairman and CEO Ronald A. Williams. "Our focus is on helping our members get the care they need, recognizing that many have been evacuated from their homes, and may not be able to use their usual pharmacies, physicians and hospitals."
Aetna members in the counties declared as disaster areas by the State
of California, including Los Angeles, Orange, Riverside, San Bernardino,
San Diego, Santa Barbara and Ventura may refill their prescriptions, even
if they are not due to be filled for 30 days and, for those who use
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