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Access to Physicians Is Consumers' Highest Priority When Choosing a Health Plan, According to New Study
Date:9/29/2008

>-- Access to information on the cost and quality of services and

providers;

-- Quality of customer service.

Based on study results, the Institute suggested a series of questions for consumers to ask before choosing their health plan, including:

-- Am I satisfied with my current choice of networks and doctors?

-- Are my current doctors covered by this health plan?

-- What is my household's current and anticipated health care service

usage, what are the kinds of things we will need?

-- What are my out-of-pocket expenses and monthly premium costs? Does is

it make sense for me to pay a higher premium for lower out-of-pockets,

or vice versa?

-- Prescriptions are one of the most utilized benefits. What coverage is

provided by the plans I'm evaluating? Are my current prescriptions

covered and at what level?

-- How much will it cost me if an emergency situation occurs?

"Today's consumers are in a better position than ever before to make more informed choices about which health plan is best for them, based on their individual needs," said Nussbaum.

The WellPoint Institute of Health Care Knowledge is an innovative institute that applies evidence-based research to health care management. The institute serves as the central house for research endeavors undertaken by WellPoint Inc. and its subsidiaries. Research efforts center on topics such as health education, consumer behavior, health care disparities and the most effective use of clinical services. The Institute will also work closely with its health outcomes and clinical research subsidiary, HealthCore, to release clinical research that is of interest to consumers and others in health care.

For more information, please visit WellPoint Institute of Health Care Knowledge at http://www.wellpoint.com/institute .

About WellPoint,
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SOURCE WellPoint, Inc.
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