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AIG study shows hospital C-Suite and Risk Managers struggle with maintaining patient safety
Date:4/19/2013

>Who "Owns" Patient Safety?

The study also revealed inconsistent perceptions of who is "responsible for" patient safety and who "owns" it. Virtually all hospital executives (98% of both C-Suite executives and Risk Managers) agree that "every staff member in my hospital is responsible for patient safety." But half of both C-Suite executives and Risk Managers (52% and 51%, respectively) believe that nurses "own" it. Interestingly, executives see nursing staff turnover as one of the least influential items on overall hospital risk, including patient safety, regardless of the fact that they place the onus of patient safety on nurses.

Technology, Regulation, and Metrics

Further complicating the situation, the introduction of new technology, regulation, metrics, and patient education aimed at helping patient safety are sometimes perceived has having the opposite effect:

  • Three-quarters (75%) of C-Suite executives see reporting of quality metrics as beneficial to safety, yet one in five (20%) sees negative impacts on other areas of quality as a result of having to report these metrics.
  • While most (84% of C-Suite executive and 88% of Risk Managers) agree their hospital effectively uses technology to improve patient safety, more than half (59% of C-Suite executive and 53% of Risk Managers) say it takes clinical staff away from patient care.
  • One in four executives (23% of C-Suite executives and 24% of Risk Managers) admit that their hospital is more focused on driving publicly reported metrics rather than truly impacting patient safety. Also, most hospital leaders agree the public does not understand how to interpret publicly reported patient safety metrics (83% of C-Suite executives and 89% of Risk Managers).

AIG's commitment to prevention from Loss Prevention consulting in hospitals to Pre-Injury Consulting with workers' compensation clients, uses these and other data-driven insights t
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Contact: Matt Gallagher
matthew.gallagher2@aig.com
212-458-3247
Edelman Public Relations
Source:Eurekalert

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