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AIG study shows hospital C-Suite and Risk Managers struggle with maintaining patient safety
Date:4/19/2013

NEW YORK, NY APRIL 19, 2013 Maximizing patient safety is the top priority for hospital C-Suite executives and Risk Managers in the United States but, "lack of teamwork, negative culture and poor communication" will present barriers to patient safety in the future according to a new survey commissioned by American International Group (AIG) in consultation with patient safety expert, Dr. Marty Makary, MD, MPH.

The results revealed a tension between what hospital leaders perceive as their number one priority in 2013, patient safety (64% C-Suite and 62% risk managers), and their number one threat, failing to maximize financial sustainability (60% C-Suite and 62% Risk Managers). While nearly all respondents (96% of C-Suite and Risk Managers) say their hospital has a "culture of patient safety," one-third (33% of C-suite and 37% of Risk Managers) acknowledge that their hospital needs to undergo major changes to maintain that culture in the future.

"This study is designed to better understand what drives patient safety, the barriers our healthcare system must overcome to achieve it, and what can be done to help keep hospitals safer over the next three to five years," said Russell Johnston, Casualty Product Line Executive, AIG U.S. and Canada.

Hospital Culture

A majority of respondents said the largest barrier to patient safety is lack of teamwork, negative culture and poor communication (42% C-Suite; 55% Risk Managers). The main communication and coordination problems cited include:

  • The perception that nurses fear retribution if they discuss patient safety (26% C-Suite, 29% Risk Managers);
  • Documentation burdens (69% C-Suite, 60% Risk Managers);
  • The number of patient "handoffs" among hospital staff (56% C-Suite, 61% Risk Managers); and
  • The quality of coordination and communication between departments at their hospitals (59% of C-Suite executives, 69% of Risk Managers).

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Contact: Matt Gallagher
matthew.gallagher2@aig.com
212-458-3247
Edelman Public Relations
Source:Eurekalert

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