Navigation Links
AHRQ Report Recommends Use of Existing Call Centers to Expand Communications in Public Health Emergencies
Date:10/25/2007

ROCKVILLE, Md., Oct. 25 /PRNewswire-USNewswire/ -- The U.S. Department of Health and Human Services' Agency for Healthcare Research and Quality today released Adapting Community Call Centers for Crisis Support: A Model for Home- based Care and Monitoring, a new report that recommends expanding the capabilities of poison control centers, nurse advice lines, drug information centers and health agency hotlines to assist persons at home or in public shelters in the event of public health emergencies such as biological attacks or pandemic influenza.

The report and its four appendices include strategies for using these types of community call centers in the event of aerosol anthrax attacks or the outbreak of pandemic influenza, plague or food contamination.

"Community call centers have long been a credible source that people can turn to for health care information," said AHRQ Director Carolyn M. Clancy, M.D. "Leveraging these existing resources will allow clinics, outpatient departments and emergency departments to devote their attention to caring for those most in need of help."

"All public health emergencies begin at the local level," said HHS Assistant Secretary for Preparedness and Response RADM W. Craig Vanderwagen, M.D., whose office funded the report. "While preparedness is a process that is never completed, reports such as this demonstrate how we can continue to improve the community health services provided during emergencies."

The report was developed under contract by Denver Health, a member of the AHRQ-funded Accelerating Change and Transformation in Organizations and Networks (ACTION) project. Guidance was provided by a national advisory panel of experts in emergency call center services, public health and epidemiology, emergency preparedness planning, health informatics and other fields.

The strategies and tools are designed to help community call centers respond to callers concerned about their health risks; collect disease surveillance data; assist with sorting calls according to urgency and decision support for health concerns; assist with monitoring or contacting persons quarantined at home; help callers identify dispensed drugs, provide instructions on how to take them, and explain potential adverse reactions; and train health call center staff to identify callers who may benefit from referral to mental health care providers.

The appendices include a national planning scenario matrix that summarizes the 15 national planning scenarios developed by the U.S. Department of Homeland Security; an instructional document describing components of the HELP program, which is the operational platform of Denver Health's public health hotline; interactive response guidance for monitoring home-quarantined persons, identifying drugs and other needs; and information that call centers can use as part of a home management strategy for people with influenza.

Adapting Community Call Centers for Crisis Support: A Model for Home-based Care and Monitoring can be found online at http://www.ahrq.gov/prep/callcenters/. To order a printed copy, send an e- mail to ahrqpubs@ahrq.hhs.gov or call 1-800-358-9295.

AHRQ has funded more than 60 emergency preparedness-related studies, workshops, and conferences to help hospitals and health care systems prepare for public health emergencies. More information about these projects can be found online at http://www.ahrq.gov/prep/.


'/>"/>
SOURCE Agency for Healthcare Research and Quality
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. No harm in reducing prenatal check up to 3 - 6 times says WHO report
2. Autopsy reports could be valuable and informative
3. China reports declining number of SARS Cases
4. Russia Reports First SARS Case
5. Report on the Safety and Effectiveness of Melatonin supplements
6. WHO report asks for improved healthcare for mother and child
7. Research reports that c-section deliveries are rising
8. Jharkhand reports 13,000 Malaria cases
9. Sepsis Death Reported With Mifepristone – FDA Issues Warnin
10. Experts Insist That Neonatal Herpes Be Reported Regularly
11. Uganda Reports Failure To Contain Sleeping Sickness
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:12/8/2016)... (PRWEB) , ... December 08, 2016 , ... ... technologies and development solutions for drugs, biologics and consumer health products, today announced ... was set up in 2006 as a non-profit organization to unite pharmaceutical and ...
(Date:12/8/2016)... ... 08, 2016 , ... Today’s patients are encouraged to be ... SIGVARIS has created a new line of anti-embolism stockings to help prevent a ... benefits of graduated compression when transitioning from recovery to early rehabilitation. , The ...
(Date:12/8/2016)... ... December 08, 2016 , ... The ... from offices headquartered in Hamilton County, is embarking on a charity drive with ... in finding new homes for orphaned or neglected senior dogs in the Cincinnati ...
(Date:12/8/2016)... (PRWEB) , ... December 08, 2016 , ... The Compretta ... commercial and residential clients in and around the Hancock County area, is announcing the ... Hancock County Food Pantry. , The Hancock County Food Pantry has worked for more ...
(Date:12/7/2016)... ... 07, 2016 , ... Students attending Envision’s summer 2017 ... get hands-on experience in an emergency medical simulation, When Care is Hours Away. ... real-life medical skills that are critical success in a future career and beyond. ...
Breaking Medicine News(10 mins):
(Date:12/8/2016)... Research and Markets has announced the addition of the ... Usability - Forecast to 2025" report to their offering. ... , , ... at a CAGR of around 3.2% from 2015 to 2025. Some ... in extracellular microelectrode arrays and intracellular microelectrodes, research in left-to-right shunt ...
(Date:12/8/2016)...   TriNetX , the health research network, ... signed a membership agreement to join the network ... cures. The TriNetX network is comprised ... globally, biopharmaceutical companies and contract research organizations (CROs) ... site selection, patient recruitment, and collaborative research across ...
(Date:12/8/2016)... Dec. 8, 2016  Pennsylvania Physician General Dr. ... and Alcohol Programs Gary Tennis released ... known as benzodiazepines, developed with the help of ... medications that are frequently prescribed for anxiety or ... used with opioid pain medications, benzodiazepines pose a ...
Breaking Medicine Technology: