Navigation Links
AHRQ Report Recommends Use of Existing Call Centers to Expand Communications in Public Health Emergencies
Date:10/25/2007

ROCKVILLE, Md., Oct. 25 /PRNewswire-USNewswire/ -- The U.S. Department of Health and Human Services' Agency for Healthcare Research and Quality today released Adapting Community Call Centers for Crisis Support: A Model for Home- based Care and Monitoring, a new report that recommends expanding the capabilities of poison control centers, nurse advice lines, drug information centers and health agency hotlines to assist persons at home or in public shelters in the event of public health emergencies such as biological attacks or pandemic influenza.

The report and its four appendices include strategies for using these types of community call centers in the event of aerosol anthrax attacks or the outbreak of pandemic influenza, plague or food contamination.

"Community call centers have long been a credible source that people can turn to for health care information," said AHRQ Director Carolyn M. Clancy, M.D. "Leveraging these existing resources will allow clinics, outpatient departments and emergency departments to devote their attention to caring for those most in need of help."

"All public health emergencies begin at the local level," said HHS Assistant Secretary for Preparedness and Response RADM W. Craig Vanderwagen, M.D., whose office funded the report. "While preparedness is a process that is never completed, reports such as this demonstrate how we can continue to improve the community health services provided during emergencies."

The report was developed under contract by Denver Health, a member of the AHRQ-funded Accelerating Change and Transformation in Organizations and Networks (ACTION) project. Guidance was provided by a national advisory panel of experts in emergency call center services, public health and epidemiology, emergency preparedness planning, health informatics and other fields.

The strategies and tools are designed to help community call centers respond to callers concerned about their health risks; collect disease surveillance data; assist with sorting calls according to urgency and decision support for health concerns; assist with monitoring or contacting persons quarantined at home; help callers identify dispensed drugs, provide instructions on how to take them, and explain potential adverse reactions; and train health call center staff to identify callers who may benefit from referral to mental health care providers.

The appendices include a national planning scenario matrix that summarizes the 15 national planning scenarios developed by the U.S. Department of Homeland Security; an instructional document describing components of the HELP program, which is the operational platform of Denver Health's public health hotline; interactive response guidance for monitoring home-quarantined persons, identifying drugs and other needs; and information that call centers can use as part of a home management strategy for people with influenza.

Adapting Community Call Centers for Crisis Support: A Model for Home-based Care and Monitoring can be found online at http://www.ahrq.gov/prep/callcenters/. To order a printed copy, send an e- mail to ahrqpubs@ahrq.hhs.gov or call 1-800-358-9295.

AHRQ has funded more than 60 emergency preparedness-related studies, workshops, and conferences to help hospitals and health care systems prepare for public health emergencies. More information about these projects can be found online at http://www.ahrq.gov/prep/.


'/>"/>
SOURCE Agency for Healthcare Research and Quality
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. No harm in reducing prenatal check up to 3 - 6 times says WHO report
2. Autopsy reports could be valuable and informative
3. China reports declining number of SARS Cases
4. Russia Reports First SARS Case
5. Report on the Safety and Effectiveness of Melatonin supplements
6. WHO report asks for improved healthcare for mother and child
7. Research reports that c-section deliveries are rising
8. Jharkhand reports 13,000 Malaria cases
9. Sepsis Death Reported With Mifepristone – FDA Issues Warnin
10. Experts Insist That Neonatal Herpes Be Reported Regularly
11. Uganda Reports Failure To Contain Sleeping Sickness
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/25/2016)... (PRWEB) , ... June 25, 2016 , ... As a ... Magna Cum Laude and his M.D from the David Geffen School of Medicine at ... returned to Los Angeles to complete his fellowship in hematology/oncology at the UCLA-Olive View-Cedars ...
(Date:6/24/2016)... Angeles, CA (PRWEB) , ... June 24, 2016 , ... ... surgery procedures that most people are unfamiliar with. The article goes on to state ... procedures, but also many of these less common operations such as calf and cheek ...
(Date:6/24/2016)... ... June 24, 2016 , ... The Pulmonary ... Dallas that it will receive two significant new grants to support its work ... marked its 25th anniversary by recognizing patients, medical professionals and scientists for their ...
(Date:6/24/2016)... ... June 24, 2016 , ... Topical BioMedics, Inc, makers of Topricin and MyPainAway Pain ... for a minimum wage raise to $12 an hour by 2020 and then adjusting it ... the lost value of the minimum wage, assure the wage floor does not erode again, ...
(Date:6/24/2016)... ... June 24, 2016 , ... Puradigm® & Innovative Solutions ... initiated cultivation and processing operations at its production facility, and opened its first ... is the manufacturer of a complete system of proactive air and surface purification ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... 2016 Roche (SIX: RO, ROG; OTCQX: RHHBY) ... Elecsys BRAHMS PCT (procalcitonin) assay as a dedicated testing ... With this clearance, Roche is the first IVD company ... for sepsis risk assessment and management. PCT ... PCT levels in blood can aid clinicians in assessing ...
(Date:6/23/2016)... , , , WHEN: ... , , , , LOCATION: , , , Online, with ... , EXPERT PANELISTS:  , , , Frost & Sullivan,s Global Vice ... Senior Industry Analyst, Divyaa Ravishankar and Unmesh Lal, Program Manager , ... industry is witnessing an exceptional era. Several new demand spaces, such ...
(Date:6/23/2016)... -- The vast majority of dialysis patients currently receive ... usually 3 times a week, with treatment times averaging ... equipment preparation and wait time.  This regimen can be ... who are elderly and frail.  Many elderly dialysis patients ... for some duration of time. Residents in ...
Breaking Medicine Technology: