The second phase of the transformation involves teamwork skills workshops. During this phase, participants learn to engage staff as resources to recognize red flags, prevent errors, and to speak up if they are concerned about a patient's safety in any situation.
During the third phase, LifeWings works with front line physicians and medical staff to create standardized processes like checklists, communication scripting, handoffs, huddles, and debriefing protocols. The purpose of these safety tools is to hardwire teamwork behaviors into the daily standard of care.
The fourth phase of the transformation includes comprehensive data collection and analysis. This enables the team to measure, document, and publicize program results.
Dr. David E. Pitcher, MD, FACS Chief Medical Officer of University of New Mexico Hospitals, Professor of Surgery had this to say about LifeWings after implementing the LifeWings training process, "I can draw a direct line between the CRM skills we learned in LifeWings training and the elimination of surgical errors (RFO). There is no doubt in my mind that those tools were the catalyst."
LifeWings offers a "guarantee" for their training. Steve Harden, LifeWings CEO, says, "Using this approach, we are so sure that your organization will reach your goals that we offer this guarantee: If you do not realize the desired results at the end of the Project, and if you have implemented all of the recommended Hardwired Safety Tools, we will continue to work with you, at no additional cost, until those results are achieved."
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