Navigation Links
2019 IMV ServiceTrak™ Clinical Laboratory Award Winners

Today, IMV, part of Science and Medicine Group, the leading market research and business intelligence provider to the laboratory diagnostic industry, announced the category winners of the 2019 IMV ServiceTrak™ awards in clinical analyzers.


  • Best Service: Ortho Clinical Diagnostics
  • Best Customer Satisfaction: Ortho Clinical Diagnostics
  • Best System Performance: Ortho Clinical Diagnostics


  • Best Service: Ortho Clinical Diagnostics
  • Best Customer Satisfaction: Ortho Clinical Diagnostics
  • Best System Performance: Ortho Clinical Diagnostics

Integrated Systems:

  • Best Service: Ortho Clinical Diagnostics
  • Best Customer Satisfaction: Ortho Clinical Diagnostics
  • Best System Performance: Ortho Clinical Diagnostics


  • Best Service: Sysmex America, Inc.
  • Best Customer Satisfaction: Sysmex America, Inc.
  • Best System Performance: Sysmex America, Inc.


  • Best Customer Satisfaction: Siemens Healthineers
  • Best System Performance: Instrumentation Laboratory


  • Best Service: bioMérieux
  • Best Customer Satisfaction: bioMérieux
  • Best System Performance: Beckman Coulter

Blood Culture:

  • Best Service: bioMérieux
  • Best Customer Satisfaction: bioMérieux
  • Best System Performance: bioMérieux

Clinical laboratory tests are critical to the management of patients and the diagnosis of disease throughout the world. These in vitro tests rely on a wide variety of instruments to measure the relevant analytes in all types of body fluids, including serum, blood, urine, and others. The laboratory instruments are used for everything from performing routine assays that identify early indications of disease to tests that aid in the diagnosis of illness for patients with complaints and symptoms.

Understanding what influences user satisfaction with laboratory instrumentation, instrument service, and instrument manufacturers is key to helping manufacturers ensure that these tests are performed in a timely manner on accurate and reliable equipment.

IMV produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone interviews with laboratory testing professionals in hospitals in the U.S. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type. Laboratory professionals are asked to rate their level of satisfaction with the instrument manufacturers, the system performance, and the service received for their laboratory testing instruments. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses, which are represented by satisfaction ratings of 9 or 10 on this scale.

The 2019 ServiceTrak™ Clinical Laboratory Awards are based on interviews conducted in 2019 with respondents in 2,075 clinical testing locations having 4,779 instruments.

The awards are presented to the manufacturer with the highest %HS responses in each of three categories, representing the industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer that has the highest %HS responses when respondents are asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Satisfaction award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance.

Media Contact:
Monika Mahajani
Content Marketing Associate
IMV Medical Information Division, part of Science and Medicine Group

Read the full story at

Source: PRWeb
Copyright©2019 Vocus, Inc.
All rights reserved

Related medicine news :

1. ERT Leader Recognized by PharmaVoice for Delivering Innovation in Clinical Trial Imaging
2. Meridian Clinical Research Celebrates 20 Years, Holds its Largest Ever Annual Physician Meeting
3. HMP’s Oncology Clinical Pathways Congress Partners with the Community Oncology Alliance
4. DETECTO’s New Digital Scale with Utility Bowl for Precision Clinical Use
5. HR Maximizer Announces Partnerships and Sponsors for Upcoming Healthcare Conference on Growing Clinical Staff
6. Clinical Ink’s Jonathan Andrus Invited to Speak at the Duke-Margolis Center for Health Policy Public Meeting
7. New Clinical Study Data Show the GlycoMark® Test Helps Confirm Compliance and Appropriate Response to SGLT-2 Inhibitors
8. Shady Grove Fertility has Been Named a Clinical Partner of UPMC Pinnacle
9. FSH Society Releases White Paper on Clinical Trial Readiness
10. Aspenti Health™ Wins Clinical Lab 2.0 Innovation Award Demonstrating the Clinical Laboratory as a First Responder to the Opioid Crisis
11. EY Announces Bob Arnesen of eClinical Solutions Entrepreneur Of The Year® 2019 Award Finalist in New England
Post Your Comments:
(Date:2/15/2020)... Ill. (PRWEB) , ... February 14, 2020 , ... ... color-coded cleaning products, partnered with Baptist Easley Hospital , a member of ... safe patient environments. With PCPLUS, the world-class hospital was able to cut its ...
(Date:2/14/2020)... ... February 14, 2020 , ... The Dr. Oz Show is ... segments on health, wellness and medical information. As an upcoming guest on the show, ... will be sharing his in-depth medical knowledge. During the segment, Dr. Linkov, a leader ...
(Date:2/13/2020)... ... 2020 , ... Charles Seal-Villafranca, DHA(c), MSHA, CDP, ALFM-BC, the ... today his re-election as the President of the Arizona State Board of Examiners ... As President of the State Board, Villafranca acts as the chief judge to ...
(Date:2/11/2020)... ... February 11, 2020 , ... There are many reasons why Care ... the service that truly raises us above our competitors is our true Peer to ... board-certified Radiologist with years of clinical experience. We understand that it is impossible to ...
(Date:2/11/2020)... ... February 11, 2020 , ... This week marks the ... Sourcing to Butchery, Mindful Meat Eating for the Modern Omnivore . Authored by ... this new version brings discussions of responsible meat production, consumption, and economics into ...
Breaking Medicine News(10 mins):
(Date:2/11/2020)... ... February 11, 2020 , ... FitFormula Wellness, makers ... proudly announce the addition of five new products to their family of ever-growing ... FitFormula's Classic Unflavored Calcium + Vitamin D, their supplements are simple, pure, gluten ...
(Date:2/10/2020)... ... February 10, 2020 , ... A device that teaches toddlers to go to ... patented sleep training system for children, launching today on Kickstarter. Hush Buddy creates and ... Buddy Sleep System, getting a child to sleep soundly is as easy as ready, ...
(Date:2/10/2020)... ... February 10, 2020 , ... St. Louis-based firm Alpine Security ... securing healthcare is by working with medical device manufacturers to help ensure their ... drug infusion pumps or patient monitoring systems to implantable (internal) devices, like pacemakers. ...
Breaking Medicine Technology: