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Why bad technology happens to good organizations

Most of us havent had too much direct experience with really bad technology. Technology that doesnt fit, technology that irritates, technology that confuses, yes, but really, really bad technology, on the scale of the exploding Ford Pintos or more recently SUV-flipping Firestone tires? Not really.

Far more common is the less tragic tec......

Full article >>> r the years, weve also come to understand that is not enough. So more recently, weve added process re-engineering (I can almost hear the rivet guns; cant you?), best practices, and continuous improvement. And guess what? We still have much, much more bad technology than wed like.

Should we scrap the development and process focus? Absolutely not. Wisconsin, the Dairy State, suggests the m......

Full article >>> nce in systems, process and practice. Bad technology requires a misstep in only one of those. Given the rigid binary/digital foundations of our technology, it doesnt even have to be a particularly big misstep. To really make a dent in the Bad Technology pile, well need to invest as much effort in that third leg of good technology as weve invested in the other two.

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