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VoIP experts assess early implementations

MADISON Phone calls over the Internet are no longer a pipe dream. That was the message of Accelerate Madisons May 20 presentation, a panel discussion of Voice over Internet Protocol, or VoIP.

VoIPs ability to carry phone conversations over existing data networks has stirred excitement over the technology. Speaker Jerry Rocco,......

Full article >>> hich could utilize the citys existing data networks.

Rocco pointed out advantages beyond saving costs on the network. Voice and data could be integrated even further, he said, by allowing voice messages to be handled in an e-mail client. Technical or customer support centers could also be designed, Rocco said, to automatically detect a drop in call volume and start having staff handle e-m......

Full article >>> can be directed to different locations automatically. VoIP turns the relationship between phones and the Internet on its head. Before broadband, phone lines were the access points to the Internet. Now, any Internet access point can serve as a phone jack, assuming you have a VoIP phone.

Cisco has found, though, that people have come to expect certain things from phones. Rocco said the co......

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'"/> By Jason Stitt 05/24/04

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