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Technology spurs great service, full service, and self-service.

The phrase full service used to mean a gas station where attendants would fill your tank, check your fluids, and clean your windshield. Today, it means that a bank provides you with a wide range of alternatives to seeing a local teller things like Internet banking, ATM card cards, and telephone-driven interactive voice response (IVR) systems.

Weve entered the decade of self-service. Cu......

Full article >>> olution for small data. Interactive Voice Response (IVR) works well in situations where small amounts of data are gathered to deliver small amounts of data. For example, provide your telephone number to learn the status of your order. Note: IVR isnt the same as voice mail. It doesnt require talking to anyone or getting a call back.

Self-service technologies continue to expand and improv......

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'"/> By Troy Janisch 05/05/04

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