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Show customers leadership, not gamesmanship

shoddy treatment of customers.

At best this kind of behavior can be described as going through the motions managing customers as just so many numbers, not individual clients. But in many instances the reality is far darker. Some companies are playing a systematic game of gotcha creating opportunities wherever they can to zing customers for fees and penalties. Far from operating on autop......

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Source:wistechnology.com By Tony DiRomualdo 10/12/04


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