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QIAGEN Instrument Service - insist on the best in service and support

QIAGEN Instrument Service applies molecular biology and engineering expertise to guarantee you optimal performance in your molecular biology applications. QIAGEN Instrument Service provides customized agreements to fit your application requirements from small-scale research and general liquid-handling applications, to fully integrated automation systems for functional genomics, gene expression analysis, proteomics, and drug discovery.

QIAGEN Instrument Service offers: A wide range of Service Support Agreements - flexible agreements for service coverage

Extended warranty coverage - for our BioRobot systems and many other instrument brands

Guaranteed repairs and upgrades - all parts are certified, with services offered in a timely manner

Comprehensive application support - consultative services for creating and optimizing applications

Preventive maintenance - for reduced downtime and traceable service histories

QIAGEN Instrument Service provides assurance and peace-of-mind for scientists using laboratory instrumentation. As an innovator in laboratory instrumentation and molecular biology technologies we understand your systems and the applications they perform. This allows us to personalize your level of coverage to minimize potential downtime and give you maximum value.

Our range of Application Service Products includes everything you need to ensure the best performance from your system. From an initial consultation through to application development and upgrading system capabilities, QIAGEN Instrument Service can work with you t o ensure your system meets
the demands of new or customized applications.

Skilled and experienced personnel

QIAGEN Instrument Service personnel are familiar with all major brands of automated laboratory instruments and are experienced in servicing integrated systems. A broad portfolio of Service Support Agreements, ISO 9000 accreditation, and an international team of highly qualified and experienced
Support Specialists ensure we deliver the high-quality service your applications demand.

Flexible Service Support Agreements provide various levels of cover. Full Cover Agreements ensure complete annual coverage, including breakdown repair, preventive maintenance visit, priority dispatch, and all travel and accommodation costs. QIAGEN service and support ensures you have the freedom to add
options, or extend the agreement as you wish.

Flexible Service Support Agreements can include:

Rapid response
- through top priority dispatching, to minimize downtime

Annual Preventive Maintenance Visit - including thorough maintenance planning

In-house operator training - general or tailored to your applications

Access to special offers - including the latest application protocols and hardware

Value-added options - including the QIAsoft Update with a new PC and TFTmonitor

Service Support Agreements can be upgraded with options for long-term agreements, additional calibration visits, and several operator-training options, assuring the high performance of your instrument.

Defined budgeting and peace-of-mind

Service Support Agreements initiated at purchase allow you to budget the complete cost of your system over a year or longer, giving greater financial control. QIAGEN Instrument Service delivers cost-effective solutions for reducing unplanned downtime, allowing you to plan your workflow more effectively. Our Service Support Agreements are designed to make ownership of laboratory instruments easy.

Table 1. Flexible Service Support Agreements Special offers and upgrades

Partnership with QIAGEN Instrument Service gives you fast-track access to the newest developments in BioRobot technologies, software, and services. Special offers, upgrades, and Warranty Extensions ensure you receive the best possible performance from your automated system with the quality of service you expect from QIAGEN.

Your QIAGEN instrumentation system evolves with your laboratory as newly developed application protocols are offered to you directly by QIAGEN Instrument Service. Application Upgrades are available to add QIAGEN chemistry or custom designed protocols to your BioRobot system. These upgrades allow the quick installation of certified QIAGEN protocols or development of custom applications by QIAGEN Specialists who know your system and the
science behind your applications.

The QIAsoft Upgrade PLUS is just one of many special offers aimed at increasing the speed and ease-of-use of your automated applications. Including a state-of-the-art Compaq PC, a space-saving 15-inch TFT flat-screen monitor, and the latest version of the QIAsoft Operating System, it allows faster processing and more options for integration of accessory instruments.

The QIAsoft Upgrade PLUS provides:
  • State-of-the-art computer hardware

  • Increased ease-of-use for all applications

  • More ready-to-run protocols

  • Fully automated sample tracking and data management

  • On-site Installation
Initiating a partnership with QIAGEN Instrument Service means you will benefit from:
  • Optimal performance certificated testing for GLP compliance

  • Defined budgeting fixed instrument costs

  • Complete coverage supporting an array of throughput levels

  • Efficient workflow decreased downtime



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