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Outsourcing: Net gain or shifting the pain?

This weekend I attended a talk at my local elementary school given by Peter Senge, author of The Fifth Discipline and a prominent proponent of systems thinking. Systems thinking is a conceptual framework, body of knowledge and tool set developed over the past fifty years, to train people to see the big picture to make patterns and interrelationships clearer, and to help see how to make systematic......

Full article >>> > Third and most significant, no one really seems to understand the systems effects of outsourcing within companies. I am not aware of any convincing research that has been done to measure the impact of outsourcing on broader company performance. All the data looks at the effects on a single activity or process outsourced but not the impact on the broader business. It is assumed that if costs are ......

Full article >>> ystems of people, processes, knowledge and IT. These are not as easy to disassemble and reassemble as many consultants and academics seem to think. Managers enamored with outsourcing should think twice about whether they are simply shifting problems from one area to another rather than solving them.

For more information on best practices in outsourcing see, The Ten Deadly Mistakes of Out......

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Source:wistechnology.com By Tony DiRomualdo 04/14/04


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