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New CEO at TDS on creating a culture of innovation (Part 2)

tive way of doing that.

So this application that we are going to be implementing will allow a service representative to enter information into one spot, and then it will populate other areas that are in disparate systems automatically. When somebody went out and was actually observing the customer service rep in their role, they came back and said, Wow! They are in all these different ap......

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Source:wistechnology.com By Joe Vanden Plas and Mike Klein 01/05/07


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