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New CEO at TDS on creating a culture of innovation (Part 2)

Wittwer
In Part one of our exclusive interview with new TDS Telecom CEO Dave Wittwer, he addressed the role information technology will play in transforming TDS from a phone company to a broadband provider. In this second part of the interview, he addresses the need to drive innovation, and explains why every TDS ......

Full article >>> is responsible for making those improvements.

At the other end, you just need to constantly drive the culture to encourage people to share ideas about process improvement. You can't just simply say, Work harder, work faster. I think that tends to be a mistake. You need to make sure that people think about, How can I modify this process? How can I be innovative? And oh, by the way, what c......

Full article >>> tive way of doing that.

So this application that we are going to be implementing will allow a service representative to enter information into one spot, and then it will populate other areas that are in disparate systems automatically. When somebody went out and was actually observing the customer service rep in their role, they came back and said, Wow! They are in all these different ap......

Full article >>> will be adjustments, but really moving the IT planning much farther out in terms of timelines than we've historically seen.

Sometimes IT shops tend to be relatively short-sighted, and this is trying to say that this is where we need the business need to be, which again ties into the strategy, and then what's going to have to happen to our IT applications in order to meet those business ne......

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Source:wistechnology.com By Joe Vanden Plas and Mike Klein 01/05/07


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