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Manufacturers advised to redesign customer relations

to ask the following question: How can I create 50 percent more value for every single customer I have in every single year going forward? And they must ask that question, Brandt said, because we now are in a relationship economy, and expectations have changed. Quality products always will be important, but customers want to know what you wrap around them.

"Manufacturers tend to think, `W......

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Source:wistechnology.com By Joe Vanden Plas 05/18/06


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