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Manufacturers advised to redesign customer relations

Milwaukee, Wis. - By several measures, these should be heady days for American manufacturers. After a recession in which two million manufacturing jobs were lost, the economy is back, manufacturing revenue is back, and new orders are back.

Yet there is a sense of unease linked to withering competitive pressure from China, where wage earners make 1/20th of what their Ame......

Full article >>> to ask the following question: How can I create 50 percent more value for every single customer I have in every single year going forward? And they must ask that question, Brandt said, because we now are in a relationship economy, and expectations have changed. Quality products always will be important, but customers want to know what you wrap around them.

"Manufacturers tend to think, `W......

Full article >>> l work, which he believes are not emphasized as much as college preparation.

"Most of us still have an image of manufacturing that dates back to Charlie Chaplin in Modern Times, a worker in black and white sort of being crushed by gears or in the assembly line," he said, chuckling at the image. "In fact, when you look at a lot of modern manufacturing facilities, some of them, for e......

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'"/> By Joe Vanden Plas 05/18/06

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