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Interview: WTN Gets Real with Appletons Brad Hansen - Dot-Com Experience helps Executive to Spot Trends

Brad Hansen joined Green Bays Nsight Telservices (www.nsighttel.com) in 2001 as Vice President and COO of Fixed Operations after an action-packed stint as Chief Technical Officer (CTO) of Chicago startup BidBuyBuild. Hansen oversees Northeast Telephone, Nsight Long Distance, Local Nsight, NET Cable, and NetNet and heads up the company's Digital Subscriber Line and Local Multipoint Distribution......

Full article >>> aw sales decrease by only 2 percent. Now revenue is up 5 percent. It was a difficult but necessary step.

WTN: How do you define a marginal customer?

HANSEN: If you eliminate the 20 percent of your customers that are responsible for 80 percent of your headaches, you can dramatically improve the customer services and support to the remaining 80 percent. Its simple mat......

Full article >>> idwests success stories in an industry plagued by poor service, failure and consolidation.

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Source:wistechnology.com By Ben Bradley 10/16/03


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