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IT outsourcing according to Tom Koulopoulos, part 2

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WTN: The same people who are annoyed by phone menus don't necessarily react well to those call centers, either.

Koulopoulos: A lot of the reason is that it's cultural. We're not outsourcing inside the United States. By and large, we are outsourcing offshore. There are cultural issues, and they start to play a role in how you assess the effectiveness of the c......

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Source:wistechnology.com By Jason Stitt 03/22/06


Page: 1 2 3 4

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