Navigation Links
IT outsourcing according to Tom Koulopoulos, part 2

After his keynote at the Fusion2006 CEO-CIO Symposium, WTN caught up with Tom Koulopoulos for more of his views on IT outsourcing and when it's a good idea. Read part one.

WTN: You have spoken about outsourcing as a way of distributing the risk of development to other organizations. But doesn......

Full article >>> br>
I would say to take an incremental approach that first looks at how you can transform the process, get the partner involved in that transformation, and then transition it, which is sort of the opposite of what has happened historically.

Historically in outsourcing you transitioned first, then transformed. So you take the CRM operation, take it as a black box, ship it 8,000 miles ......

Full article >>> some aspect of the relationship with the consumer that is always part of that core.

You're not going to outsource that, because it's constantly evolving. Everything else is probably fair game.

WTN: Can a company outsource something like their call center, which is on the front lines of a lot of customer contact, and still keep that really great relationship?

K......

Full article >>> option.

WTN: The same people who are annoyed by phone menus don't necessarily react well to those call centers, either.

Koulopoulos: A lot of the reason is that it's cultural. We're not outsourcing inside the United States. By and large, we are outsourcing offshore. There are cultural issues, and they start to play a role in how you assess the effectiveness of the c......

Full article >>>
'"/>


Source:wistechnology.com By Jason Stitt 03/22/06


Related biology technology :

1. Can sales outsourcing grow Wisconsin biotechs?
2. IT outsourcing according to Tom Koulopoulos, part 1
3. Is outsourcing reaching its limits or simply pausing for breath? - Part II
4. Is outsourcing reaching its limits or simply pausing for breath?
5. Consider the legal issues before outsourcing offshore
6. IT outsourcing remains on the horizon as companies focus on core business
7. Symphony Data merges with Atlanta outsourcing company
8. Tech Digest: network outsourcing; UW astronomy; Merge acquisition
9. HR outsourcingbreakfast of champions or chumps?
10. Offshore outsourcing affects American workers
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:10/11/2017)... Charlotte, N.C. (PRWEB) , ... October 11, 2017 ... ... ARCS® Foundation President Andi Purple announced Dr. Suneel I. Sheikh, the ... Laboratories ( ASTER Labs ), Inc. has been selected for membership in ...
(Date:10/11/2017)... ... ... Personal eye wash is a basic first aid supply for any work environment, but most ... you rinse first if a dangerous substance enters both eyes? It’s one less decision, and ... unique dual eye piece. , “Whether its dirt and debris, or an acid or alkali, ...
(Date:10/11/2017)... ... October 11, 2017 , ... Proscia Inc ., ... a Webinar titled, “Pathology is going digital. Is your lab ready?” with Dr. ... best practices and how Proscia improves lab economics and realizes an increase in ...
(Date:10/11/2017)... and LAGUNA HILLS, Calif. , ... of Cancer Research, London (ICR) and ... with SKY92, SkylineDx,s prognostic tool to risk-stratify patients with multiple ... as MUK nine . The University of ... is partly funded by Myeloma UK, and ICR will perform ...
Breaking Biology Technology:
(Date:4/6/2017)... April 6, 2017 Forecasts by ... Document Readers, by End-Use (Transportation & Logistics, Government & ... Gas & Fossil Generation Facility, Nuclear Power), Industrial, Retail, ... Are you looking for a definitive report ... ...
(Date:4/4/2017)... NEW YORK , April 4, 2017   ... solutions, today announced that the United States Patent and ... The patent broadly covers the linking of an iris ... the same transaction) and represents the company,s 45 th ... our latest patent is very timely given the multi-modal ...
(Date:3/30/2017)... -- Trends, opportunities and forecast in this market to ... AFIS, iris recognition, facial recognition, hand geometry, vein recognition, ... industry (government and law enforcement, commercial and retail, health ... and by region ( North America , ... , and the Rest of the World) ...
Breaking Biology News(10 mins):