Navigation Links
IT outsourcing according to Tom Koulopoulos, part 2

After his keynote at the Fusion2006 CEO-CIO Symposium, WTN caught up with Tom Koulopoulos for more of his views on IT outsourcing and when it's a good idea. Read part one.

WTN: You have spoken about outsourcing as a way of distributing the risk of development to other organizations. But doesn......

Full article >>> br>
I would say to take an incremental approach that first looks at how you can transform the process, get the partner involved in that transformation, and then transition it, which is sort of the opposite of what has happened historically.

Historically in outsourcing you transitioned first, then transformed. So you take the CRM operation, take it as a black box, ship it 8,000 miles ......

Full article >>> some aspect of the relationship with the consumer that is always part of that core.

You're not going to outsource that, because it's constantly evolving. Everything else is probably fair game.

WTN: Can a company outsource something like their call center, which is on the front lines of a lot of customer contact, and still keep that really great relationship?

K......

Full article >>> option.

WTN: The same people who are annoyed by phone menus don't necessarily react well to those call centers, either.

Koulopoulos: A lot of the reason is that it's cultural. We're not outsourcing inside the United States. By and large, we are outsourcing offshore. There are cultural issues, and they start to play a role in how you assess the effectiveness of the c......

Full article >>>
'"/>


Source:wistechnology.com By Jason Stitt 03/22/06


Related biology technology :

1. Can sales outsourcing grow Wisconsin biotechs?
2. IT outsourcing according to Tom Koulopoulos, part 1
3. Is outsourcing reaching its limits or simply pausing for breath? - Part II
4. Is outsourcing reaching its limits or simply pausing for breath?
5. Consider the legal issues before outsourcing offshore
6. IT outsourcing remains on the horizon as companies focus on core business
7. Symphony Data merges with Atlanta outsourcing company
8. Tech Digest: network outsourcing; UW astronomy; Merge acquisition
9. HR outsourcingbreakfast of champions or chumps?
10. Offshore outsourcing affects American workers
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:10/10/2017)... CA (PRWEB) , ... October ... ... a development-stage cancer-focused pharmaceutical company advancing targeted antibody-drug conjugate (ADC) therapeutics, today ... of targeted HPLN (Hybrid Polymerized Liposomal Nanoparticle), a technology developed in collaboration ...
(Date:10/10/2017)... ... October 10, 2017 , ... Dr. Bob Harman, founder and CEO of ... Rotary Club. The event entitled “Stem Cells and Their Regenerative Powers,” ... Dr. Harman, DVM, MPVM was joined by two human doctors: Peter B. Hanson, ...
(Date:10/10/2017)... , Oct. 10, 2017 SomaGenics announced ... the NIH to develop RealSeq®-SC (Single Cell), expected to ... profiling small RNAs (including microRNAs) from single cells using ... highlights the need to accelerate development of approaches to ... "New techniques for measuring levels of ...
(Date:10/10/2017)... PA (PRWEB) , ... October 10, 2017 , ... ... year’s recipients of 13 prestigious awards honoring scientists who have ... presented in a scheduled symposium during Pittcon 2018, the world’s leading conference and ...
Breaking Biology Technology:
(Date:4/11/2017)... , April 11, 2017 NXT-ID, Inc. ... technology company, announces the appointment of independent Directors Mr. ... to its Board of Directors, furthering the company,s corporate governance ... Gino ... we look forward to their guidance and benefiting from their ...
(Date:4/4/2017)... , April 4, 2017   EyeLock LLC , ... that the United States Patent and Trademark Office (USPTO) ... covers the linking of an iris image with a ... and represents the company,s 45 th issued patent. ... is very timely given the multi-modal biometric capabilities that ...
(Date:3/29/2017)...  higi, the health IT company that operates the ... , today announced a Series B investment from ... The new investment and acquisition accelerates higi,s strategy to ... population health activities through the collection and workflow integration ... collects and secures data today on behalf of over ...
Breaking Biology News(10 mins):