Navigation Links
IT outsourcing according to Tom Koulopoulos, part 2

After his keynote at the Fusion2006 CEO-CIO Symposium, WTN caught up with Tom Koulopoulos for more of his views on IT outsourcing and when it's a good idea. Read part one.

WTN: You have spoken about outsourcing as a way of distributing the risk of development to other organizations. But doesn......

Full article >>> br>
I would say to take an incremental approach that first looks at how you can transform the process, get the partner involved in that transformation, and then transition it, which is sort of the opposite of what has happened historically.

Historically in outsourcing you transitioned first, then transformed. So you take the CRM operation, take it as a black box, ship it 8,000 miles ......

Full article >>> some aspect of the relationship with the consumer that is always part of that core.

You're not going to outsource that, because it's constantly evolving. Everything else is probably fair game.

WTN: Can a company outsource something like their call center, which is on the front lines of a lot of customer contact, and still keep that really great relationship?

K......

Full article >>> option.

WTN: The same people who are annoyed by phone menus don't necessarily react well to those call centers, either.

Koulopoulos: A lot of the reason is that it's cultural. We're not outsourcing inside the United States. By and large, we are outsourcing offshore. There are cultural issues, and they start to play a role in how you assess the effectiveness of the c......

Full article >>>
'"/>


Source:wistechnology.com By Jason Stitt 03/22/06


Related biology technology :

1. Can sales outsourcing grow Wisconsin biotechs?
2. IT outsourcing according to Tom Koulopoulos, part 1
3. Is outsourcing reaching its limits or simply pausing for breath? - Part II
4. Is outsourcing reaching its limits or simply pausing for breath?
5. Consider the legal issues before outsourcing offshore
6. IT outsourcing remains on the horizon as companies focus on core business
7. Symphony Data merges with Atlanta outsourcing company
8. Tech Digest: network outsourcing; UW astronomy; Merge acquisition
9. HR outsourcingbreakfast of champions or chumps?
10. Offshore outsourcing affects American workers
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:5/24/2016)... ... May 24, 2016 , ... Media Cybernetics, ... new Media Cybernetics corporate branding reflects a results-driven revitalization for a company with ... The re-branding components include a crisp, refreshed logo and a new web presence. ...
(Date:5/23/2016)... LONDON , May 23, 2016 ... Efficiency by 40% - Frontage Implement a Single Platform ... Quality, Compliance and Traceability Within the Bioanalytical lab Frontage ... the United States and China ... across its laboratory facilities. In addition to serving as the global ...
(Date:5/20/2016)... MN (PRWEB) , ... May 20, 2016 , ... Kablooe ... consumer goods companies, today announced its official 25th anniversary of the business. “We have ... are so grateful to our customers for the privilege and honor of serving their ...
(Date:5/19/2016)... -- There is no saying when exactly ... pressures in pricing and lack in consumer confidence. One ... - numerous opportunities are up for grabs but this ... four names in this sector: Portola Pharmaceuticals Inc. (NASDAQ: ... VTAE ), Anthera Pharmaceuticals Inc. (NASDAQ: ...
Breaking Biology Technology:
(Date:3/21/2016)... 22, 2016 Unique technology ... for superior security   Xura, ... of secure digital communications services, today announced it is ... offer enterprise customers, particularly those in the Financial Services ... voice authentication within a mobile app, alongside, and in ...
(Date:3/15/2016)... 15, 2016 Yissum Research Development Company ... company of the Hebrew University, announced today the formation ... technology of various human biological indicators. Neteera Technologies has ... from private investors. ... detection of electromagnetic emissions from sweat ducts, enables reliable ...
(Date:3/11/2016)... PUNE, India , March 11, 2016 ... to a new market research report "Image Recognition Market ... by Application (Marketing and Advertising), by Deployment Type (On-Premises ... Global Forecast To 2022", published by MarketsandMarkets, the global ... in 2015 to USD 29.98 Billion by 2020, at ...
Breaking Biology News(10 mins):