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Hope For Some U.S. Tech Workers

Technology companies require a very special breed of person to staff customer support centers. These specialists must be able to diffuse caller's frustrations caused by a breakdown of a complicated computer system, and then be able to sort through all the complex issues to fix the problem. Finding these very talented people is not an easy task, and in the hiring process most managers look for a hi......

Full article >>> n occurs. This change in attitude by Dell is potentially very enlightening for U.S. tech workers. The realization is that there are companies in the United States that are listening to customer complaints. But whats really refreshing is to see these companies actually take corrective measures to fix the problem, thereby helping U.S. tech workers with their change in attitude.

The challe......

Full article >>> er, this could become a trend as other companys customers express dissatisfaction when dealing with outsourced support services. I would not be surprised to see Hewlett-Packard, Sun Microsystems and others follow Dells lead in the near future.

The tipping point comes down to the reality of wanting to support your customers in the best manner possible, no matter where that location is. De......

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'"/> By William I. Dollar 01/06/04

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