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Hope For Some U.S. Tech Workers

Technology companies require a very special breed of person to staff customer support centers. These specialists must be able to diffuse caller's frustrations caused by a breakdown of a complicated computer system, and then be able to sort through all the complex issues to fix the problem. Finding these very talented people is not an easy task, and in the hiring process most managers look for a hi......

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Source:wistechnology.com By William I. Dollar 01/06/04


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