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Going beyond me, too customer experiences

ons Hotels, and Nordstrom stand out for having business models that consistently deliver top notch service.

Some newer sources of value are emerging in the contemporary marketplace:

7. Advocacy A growing number of customers buy from companies that share their beliefs and pursue their interests. Whole Foods is growing at three times the rate of the rest of the retail food ......

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Source:wistechnology.com By Tony DiRomualdo 08/30/04


Page: 1 2 3 4

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