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Death of Customer Service

nt think that the change has as much to do with egoism as it does with an apparent breakdown in respect. To me, it seems that service people dont show the respect they should - respect for and to their customers. For example, it has become popular to address customers by their first names. That ignores all market research on the matter. Market research tells us that people like to be addressed as ......

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Source:wistechnology.com By Dennis Parker 05/12/03


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