Great customer service died a slow death during the past twenty years. It died due to neglect, greed, selfishness, and rude behavior by companies, service agents, and ---customers!
Most of the killing blows were administered thoughtlessly.
Is our current spate of self-obsession leading us to ignore common sense and courtesy? Will Thank you! eventually become as dated as Fortnig......Full article >>>
rvice person) are not associated with the exchange. In other words, the exchange could not cause a problem for them.
I respectfully disagreed with her fundamental premise, but agreed that customer service has changed and for the worse! I responded, I dont think that the change has as much to do with egoism as it does with an apparent breakdown in respect. To me, it seems that service p......Full article >>>
r current spate of self-obsession leading us to ignore common sense and courtesy? Will Thank you! eventually become as dated as Fortnight in American conversations? Are we really becoming ugly Americans? Has it really become more important to us to manage our careers rather than managing our responsibilities?
A college friend (we graduated together in 1980) and I met for lunch and became......Full article >>>
nt think that the change has as much to do with egoism as it does with an apparent breakdown in respect. To me, it seems that service people dont show the respect they should - respect for and to their customers. For example, it has become popular to address customers by their first names. That ignores all market research on the matter. Market research tells us that people like to be addressed as ......Full article >>>
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