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Death of Customer Service

Great customer service died a slow death during the past twenty years. It died due to neglect, greed, selfishness, and rude behavior by companies, service agents, and ---customers!

Most of the killing blows were administered thoughtlessly.

Is our current spate of self-obsession leading us to ignore common sense and courtesy? Will Thank you! eventually become as dated as Fortnig......

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Source:wistechnology.com By Dennis Parker 05/12/03


Page: 1 2 3 4

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