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Customers, clients and partners, oh my!

Many IT business relationships have a certain through-the-looking-glass feel to them. We've heard a lot of chatter about improving customer service or being better business partners in IT. Often lost in that clamor is the thought that you need to know what kind of relationship you have before you can hope to improve it. Apparently, even if you're Britney Spears, you don't want to confuse dating wi......

Full article >>> wever, that subtly distanced relationship type probably isn't the one you want to choose if you're trying something new inside your organization. It will inevitably have at least a whiff of You'll take what we give you and like it!

Clients

Clients, like customers, come in the aggregate for viable businesses. Unlike customers, however, they usually get a greater degree of c......

Full article >>> be required to find your way together through the maze of possibilities and surprises that are an unavoidable part of true innovation.

Customers, clients or partners for IT?

The choice will depend on what your IT organization is trying to accomplish, how it wants to apply its expertise. And certainly there are other types of relationships you might want to foster. For exa......

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Source:wistechnology.com By Byron Glick 08/18/04


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