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Curious customer service: When a help desk does it right

and even thought about animal sacrifice. Anything to avoid talking to the manufacturers help desk, with all that inevitable frustration. Not that I had any experience with this manufacturers help desk, but having worked on and managed several help desks, I know how difficult it is to do remote diagnostics.

After combing their self-help pages, the various on-line manuals and such, Id rea......

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Source:wistechnology.com By Byron Glick 08/11/04


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