Navigation Links
Curious customer service: When a help desk does it right

Printers are the mules of the 21st century. They carry incredible burdens of intellectual capital if page counts are any indication, and they have the same bulky, intractable personalities attributed in story and lore to their four-legged forbearers. Last week I ran into the second characteristic while trying to pay the bills for my consulting firm. Midway through th......

Full article >>> and even thought about animal sacrifice. Anything to avoid talking to the manufacturers help desk, with all that inevitable frustration. Not that I had any experience with this manufacturers help desk, but having worked on and managed several help desks, I know how difficult it is to do remote diagnostics.

After combing their self-help pages, the various on-line manuals and such, Id rea......

Full article >>> eir current product line. I hope so. They deserve that kind of payoff. Oh, yeah. The company? Hewlett-Packard. Thanks, guys.

-----
Byron Glick is a principal at Prairie Star Consulting, LLC, a planning and program development consulting firm in Madison, Wisconsin. He can be contacted via the e-mail at

Source:wistechnology.com By Byron Glick 08/11/04


Related biology technology :

1. On the case: Web lessons for connecting with customers
2. Brand protection in the age of customer engagement
3. Call centers and customer service: The good, the bad, and the clueless
4. Manufacturers advised to redesign customer relations
5. How Sub-Zero Freezer Co. uses technology to revolutionize customer service
6. Business blogs increase customer interactions
7. TDS takes top spot in region in customer satisfaction rankings
8. Tech vendors could be liable for customer behavior - and not just file sharing
9. Fiserv unit releases customer relations software for financial industry
10. Unit of Fiserv in Milwaukee helps verify financial customers identities
11. Norlight offers new recovery service to displaced customers
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:6/27/2016)... , June 27, 2016  Liquid Biotech ... announced the funding of a Sponsored Research Agreement ... circulating tumor cells (CTCs) from cancer patients.  The ... in CTC levels correlate with clinical outcomes in ... These data will then be employed to support ...
(Date:6/24/2016)... ... ... Researchers at the Universita Politecnica delle Marche in Ancona combed medical journal ... Their findings are the subject of a new article on the Surviving Mesothelioma website. ... the blood, lung fluid or tissue of mesothelioma patients that can help point doctors ...
(Date:6/23/2016)... , June 23, 2016 A person commits a ... crime scene to track the criminal down. An ... Food and Drug Administration (FDA) uses DNA evidence to track ... Sound far-fetched? It,s not. The FDA has increasingly ... support investigations of foodborne illnesses. Put as simply as possible, ...
(Date:6/23/2016)...   EpiBiome , a precision microbiome engineering company, ... financing from Silicon Valley Bank (SVB). The financing will ... its drug development efforts, as well as purchase additional ... has been an incredible strategic partner to us – ... would provide," said Dr. Aeron Tynes Hammack , ...
Breaking Biology Technology:
(Date:4/15/2016)... 2016  A new partnership announced today will ... decisions in a fraction of the time it ... high-value life insurance policies to consumers without requiring ... Force Diagnostics, rapid testing (A1C, Cotinine and HIV) ... pressure, weight, pulse, BMI, and activity data) available ...
(Date:3/31/2016)... RATON, Florida , March 31, 2016 ... LEGX ) ("LegacyXChange" or the "Company") ... for potential users of its soon to be launched ... video ( https://www.youtube.com/channel/UCyTLBzmZogV1y2D6bDkBX5g ) will also provide ... the use of DNA technology to an industry that ...
(Date:3/22/2016)... 22, 2016 According ... Market for Consumer Industry by Type (Image, Motion, ... (Communication & IT, Entertainment, Home Appliances, & ... to 2022", published by MarketsandMarkets, the market ... reach USD 26.76 Billion by 2022, at ...
Breaking Biology News(10 mins):