Navigation Links
Curious customer service: When a help desk does it right

Printers are the mules of the 21st century. They carry incredible burdens of intellectual capital if page counts are any indication, and they have the same bulky, intractable personalities attributed in story and lore to their four-legged forbearers. Last week I ran into the second characteristic while trying to pay the bills for my consulting firm. Midway through th......

Full article >>> and even thought about animal sacrifice. Anything to avoid talking to the manufacturers help desk, with all that inevitable frustration. Not that I had any experience with this manufacturers help desk, but having worked on and managed several help desks, I know how difficult it is to do remote diagnostics.

After combing their self-help pages, the various on-line manuals and such, Id rea......

Full article >>> eir current product line. I hope so. They deserve that kind of payoff. Oh, yeah. The company? Hewlett-Packard. Thanks, guys.

Byron Glick is a principal at Prairie Star Consulting, LLC, a planning and program development consulting firm in Madison, Wisconsin. He can be contacted via the e-mail at By Byron Glick 08/11/04

Related biology technology :

1. On the case: Web lessons for connecting with customers
2. Brand protection in the age of customer engagement
3. Call centers and customer service: The good, the bad, and the clueless
4. Manufacturers advised to redesign customer relations
5. How Sub-Zero Freezer Co. uses technology to revolutionize customer service
6. Business blogs increase customer interactions
7. TDS takes top spot in region in customer satisfaction rankings
8. Tech vendors could be liable for customer behavior - and not just file sharing
9. Fiserv unit releases customer relations software for financial industry
10. Unit of Fiserv in Milwaukee helps verify financial customers identities
11. Norlight offers new recovery service to displaced customers
Post Your Comments:

(Date:6/23/2016)... ... June 23, 2016 , ... ... launch of the Supplyframe Design Lab . Located in Pasadena, Calif., the ... future of how hardware projects are designed, built and brought to market. , ...
(Date:6/23/2016)... ... 23, 2016 , ... In a new case report published today in STEM ... who developed lymphedema after being treated for breast cancer benefitted from an injection of ... dealing with this debilitating, frequent side effect of cancer treatment. , Lymphedema ...
(Date:6/23/2016)...  Blueprint Bio, a company dedicated to identifying, protecting ... has closed its Series A funding round, according to ... "We have received a commitment from Forentis Fund that ... meet our current goals," stated Matthew Nunez . ... complete validation on the current projects in our pipeline, ...
(Date:6/23/2016)... 2016 On Wednesday, June 22, 2016, ... 0.22%; the Dow Jones Industrial Average edged 0.27% lower to ... down 0.17%. has initiated coverage on the following equities: ... (NASDAQ: NKTR ), Aralez Pharmaceuticals Inc. (NASDAQ: ... BIND ). Learn more about these stocks by accessing their ...
Breaking Biology Technology:
(Date:4/15/2016)... 15, 2016 Research and ... Biometrics Market 2016-2020,"  report to their offering.  , ... , ,The global gait biometrics market is expected ... the period 2016-2020. Gait analysis generates ... be used to compute factors that are not ...
(Date:4/13/2016)... CHICAGO , April 13, 2016  IMPOWER physicians ... are setting a new clinical standard in telehealth ... By leveraging the higi platform, IMPOWER patients can ... weight, pulse and body mass index, and, when they ... quick and convenient visit to a local retail location ...
(Date:3/31/2016)... 31, 2016  Genomics firm Nabsys has completed a ... Barrett Bready , M.D., who returned to the company ... technical leadership team, including Chief Technology Officer, John ... Steve Nurnberg and Vice President of Software and Informatics, ... Dr. Bready served as CEO of Nabsys ...
Breaking Biology News(10 mins):