Navigation Links
Curious customer service: When a help desk does it right

Printers are the mules of the 21st century. They carry incredible burdens of intellectual capital if page counts are any indication, and they have the same bulky, intractable personalities attributed in story and lore to their four-legged forbearers. Last week I ran into the second characteristic while trying to pay the bills for my consulting firm. Midway through th......

Full article >>> and even thought about animal sacrifice. Anything to avoid talking to the manufacturers help desk, with all that inevitable frustration. Not that I had any experience with this manufacturers help desk, but having worked on and managed several help desks, I know how difficult it is to do remote diagnostics.

After combing their self-help pages, the various on-line manuals and such, Id rea......

Full article >>> eir current product line. I hope so. They deserve that kind of payoff. Oh, yeah. The company? Hewlett-Packard. Thanks, guys.

-----
Byron Glick is a principal at Prairie Star Consulting, LLC, a planning and program development consulting firm in Madison, Wisconsin. He can be contacted via the e-mail at

Source:wistechnology.com By Byron Glick 08/11/04


Related biology technology :

1. On the case: Web lessons for connecting with customers
2. Brand protection in the age of customer engagement
3. Call centers and customer service: The good, the bad, and the clueless
4. Manufacturers advised to redesign customer relations
5. How Sub-Zero Freezer Co. uses technology to revolutionize customer service
6. Business blogs increase customer interactions
7. TDS takes top spot in region in customer satisfaction rankings
8. Tech vendors could be liable for customer behavior - and not just file sharing
9. Fiserv unit releases customer relations software for financial industry
10. Unit of Fiserv in Milwaukee helps verify financial customers identities
11. Norlight offers new recovery service to displaced customers
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:10/10/2017)... ... 2017 , ... For the second time in three years, ... Award. Representatives of the FirstHand program travelled to Washington, D.C. Tuesday, October 10th, ... mission is to change the trajectory of STEM education in America by dramatically ...
(Date:10/10/2017)... , ... October 10, 2017 , ... ... of 13 prestigious awards honoring scientists who have made outstanding ... a scheduled symposium during Pittcon 2018, the world’s leading conference and exposition for ...
(Date:10/9/2017)... ... October 09, 2017 , ... ... journal, Epilepsia, Brain Sentinel’s SPEAC® System which uses the surface electromyography (sEMG) ... tonic-clonic seizures (GTCS) using surface electromyography (sEMG). The prospective multicenter phase III ...
(Date:10/6/2017)... ... October 06, 2017 , ... On ... and webinar on INSIGhT, the first-ever adaptive clinical trial for glioblastoma (GBM). The ... The event is free and open to the public, but registration is required. ...
Breaking Biology Technology:
(Date:4/18/2017)... 2017  Socionext Inc., a global expert in SoC-based imaging and ... the M820, which features the company,s hybrid codec technology. A demonstration ... Probe, Inc., will be showcased during the upcoming Medtec Japan at ... the Las Vegas Convention Center April 24-27. ... Click here for an ...
(Date:4/11/2017)... April 11, 2017 Crossmatch®, a globally-recognized ... solutions, today announced that it has been awarded ... Projects Activity (IARPA) to develop next-generation Presentation Attack ... "Innovation has been a driving force within ... will allow us to innovate and develop new ...
(Date:4/6/2017)... Forecasts by Product Type (EAC), ... End-Use (Transportation & Logistics, Government & Public Sector, Utilities ... Generation Facility, Nuclear Power), Industrial, Retail, Business Organisation (BFSI), ... you looking for a definitive report on the $27.9bn ... ...
Breaking Biology News(10 mins):