Navigation Links
Curious customer service: When a help desk does it right

Printers are the mules of the 21st century. They carry incredible burdens of intellectual capital if page counts are any indication, and they have the same bulky, intractable personalities attributed in story and lore to their four-legged forbearers. Last week I ran into the second characteristic while trying to pay the bills for my consulting firm. Midway through th......

Full article >>> and even thought about animal sacrifice. Anything to avoid talking to the manufacturers help desk, with all that inevitable frustration. Not that I had any experience with this manufacturers help desk, but having worked on and managed several help desks, I know how difficult it is to do remote diagnostics.

After combing their self-help pages, the various on-line manuals and such, Id rea......

Full article >>> eir current product line. I hope so. They deserve that kind of payoff. Oh, yeah. The company? Hewlett-Packard. Thanks, guys.

-----
Byron Glick is a principal at Prairie Star Consulting, LLC, a planning and program development consulting firm in Madison, Wisconsin. He can be contacted via the e-mail at

Source:wistechnology.com By Byron Glick 08/11/04


Related biology technology :

1. On the case: Web lessons for connecting with customers
2. Brand protection in the age of customer engagement
3. Call centers and customer service: The good, the bad, and the clueless
4. Manufacturers advised to redesign customer relations
5. How Sub-Zero Freezer Co. uses technology to revolutionize customer service
6. Business blogs increase customer interactions
7. TDS takes top spot in region in customer satisfaction rankings
8. Tech vendors could be liable for customer behavior - and not just file sharing
9. Fiserv unit releases customer relations software for financial industry
10. Unit of Fiserv in Milwaukee helps verify financial customers identities
11. Norlight offers new recovery service to displaced customers
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:2/23/2017)... RAFAEL, Calif., Feb. 23, 2017 ... U.S. dollars, except per share data, unaudited)Three Months Ended ... ChangeTotal BioMarin Revenue $   ...   22832%$ 1,117$   89026%Aldurazyme Net Product Revenue ... 906538%34823946%Naglazyme Net Product Revenue  ...
(Date:2/23/2017)... Feb. 23, 2017  Seattle,s upscale Capitol Hill neighborhood, with its ... place for a head lice treatment salon to set up ... Tuscan restaurant and a French bistro on E Madison Ave, ... aren,t just any old lice clinic, we pride ourselves on ... and release some of the stigma associated with lice. Everyone ...
(Date:2/23/2017)... ... February 23, 2017 , ... Today, researchers can ... adiponectin, uric acid, and/or other biomarkers or SNPs of interest) using one, easy-to-collect ... SalivaLab , the relationship between insulin and other relevant biomarkers can be extensively ...
(Date:2/23/2017)... ... February 22, 2017 , ... Seventy-one members ... named Fellows of the Society this year, the Fellows Committee has announced. The ... of optics, photonics, and imaging as well as their service to the Society ...
Breaking Biology Technology:
(Date:2/7/2017)... New York , February 7, 2017 ... as ID Global Solutions Corporation [OTC: IDGS], ("Ipsidy" or ... management and electronic transaction processing services, is pleased to ... of the Company. Effective January 31, 2017, ... the Board of Directors, CEO and President.  An experienced ...
(Date:2/3/2017)... SAN ANTONIO , Feb. 3, 2017  Texas Biomedical ... Dr. Larry Schlesinger as the Institute,s ... of Texas Biomed effective May 31, 2017. He is currently ... and Director of the Center for Microbial Interface Biology at ... Dr. Schlesinger as the new President and CEO of Texas ...
(Date:2/2/2017)... , Feb. 2, 2017   TapImmune, Inc. ... immuno-oncology company specializing in the development of innovative ... treatment of cancer and metastatic disease, announced today ... GMP manufacturing of a second clinical lot of ... folate receptor alpha. The manufactured vaccine product will ...
Breaking Biology News(10 mins):