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Call centers and customer service: The good, the bad, and the clueless

We always hear about how everyone is implementing best practices at their organization and how they have the greatest customer service center for their product or service. Let's just cut through the rah-rah self-promotion and hype. The truth is, some are very good and some still can't put it all together.

Best practices

There are some consume......

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Source:wistechnology.com By James Carlini 02/28/07


Page: 1 2 3 4 5 6

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TAG: Call centers and customer service The good the bad and the clueless

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