Navigation Links
Call centers and customer service: The good, the bad, and the clueless

We always hear about how everyone is implementing best practices at their organization and how they have the greatest customer service center for their product or service. Let's just cut through the rah-rah self-promotion and hype. The truth is, some are very good and some still can't put it all together.

Best practices

There are some consume......

Full article >>> ers. Jewelry Television is on cable.

Once they have you in their database when you call, they have all of your information already in place and have friendly people that know the special applications of different manufacturers' tires for SUVs, cars, and trucks. It is a very simple call to replace a set of tires. The same applies to Jewelry Television.

Both follow up with an e-mai......

Full article >>> e center, they were completely unaware of any discount or anything else.

Nothing aggravates me more than that deer-in-the-headlights look you get from someone who is supposed to know their product and policies. All of a sudden, everyone with the assistant manager title and all the team leaders can't make a decision or get an answer.

Did you know they use the same 800 number for s......

Full article >>> ales?

Evidently, providing good customer service transcends knowledge of any singular product or service. I am sure U.S. Cellular is paying their call center executive a lot more than the Tire Rack or Jewelry Television is.

What happens in Vegas, gets messed up in Vegas

A call center I recently used that I thought would be of the utmost customer service was the re......

Full article >>> e and the product rings up $2.99 and you know it was on sale at $1.99. When you protest, you are looked at like you are from another planet or worse, a criminal trying to steal. When the price check comes back $1.99, the clerk just keeps ringing things up, not even acknowledging that you were right to question the price. Chances are they don't even update the database. Maybe the next customer won'......

Full article >>> National broadband policy: Let's get it right this time

James Carlini: Data centers: Blowing smoke and raising red flags

James Carlini: Real pulse of the economy? Check real estate foreclosures

Post Your Comments:
*Name:
*Comment:
*Email:


(Date:6/23/2016)... June 23, 2016  The Prostate Cancer Foundation (PCF) is pleased ... and faster cures for prostate cancer. Members of the Class of 2016 were ... Read More About the Class of 2016 PCF Young ... ... ...
(Date:6/23/2016)... ... June 23, 2016 , ... Supplyframe, ... of the Supplyframe Design Lab . Located in Pasadena, Calif., the Design ... of how hardware projects are designed, built and brought to market. , The ...
(Date:6/23/2016)... 2016 Apellis Pharmaceuticals, Inc. today announced ... of its complement C3 inhibitor, APL-2. The trials ... dose studies designed to assess the safety, tolerability, ... in healthy adult volunteers. Forty subjects ... single dose (ranging from 45 to 1,440mg) or ...
(Date:6/23/2016)... YORK , June 23, 2016 ... trading session at 4,833.32, down 0.22%; the Dow Jones Industrial ... S&P 500 closed at 2,085.45, down 0.17%. Stock-Callers.com has initiated ... INFI ), Nektar Therapeutics (NASDAQ: NKTR ), ... Therapeutics Inc. (NASDAQ: BIND ). Learn more about ...
Breaking Biology Technology:
(Date:6/21/2016)... , June 21, 2016 NuData Security announced ... new role of principal product architect and that ... director of customer development. Both will report directly ... officer. The moves reflect NuData,s strategic growth in ... to high customer demand and customer focus values. ...
(Date:6/9/2016)... June 9, 2016 Paris ... Teleste,s video security solution to ensure the safety of people ... during the major tournament Teleste, an international ... and services, announced today that its video security solution will ... to back up public safety across the country. The system ...
(Date:6/2/2016)... -- Perimeter Surveillance & Detection Systems, Biometrics ... Support & Other Service  The latest report ... analysis of the global Border Security market . ... $17.98 billion in 2016. Now: In November ... software and hardware technologies for advanced video surveillance. ...
Breaking Biology News(10 mins):