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CIO Leadership Series: Snap-On's Moreno offers lessons in IT transformation

Kenosha, Wis. - There were some things they didn't tell Jeanne Moreno when she joined her current outfit, Snap-On , Inc., two years ago. Under the circumstances, she's just fine with that.

Moreno certainly isn't the first chief information officer to join a large, global business organization and find herself in cha......

Full article >>>">Enterprise Resource Planning (ERP) Systems, more than 120 financial systems, and aging servers.

We didn't even know what information technology was costing Snap-On around the world, Moreno recalled.

On the people side, the major focus of the previous technology management team was operating the current environment and putting out f......

Full article >>> ers. Never customize. Vendors are partners, so make them part of your transformation team. Stock your internal team with a core group of employees who understand the business and crave a new direction.

Her plan was ambitious because it had to be. The strategy is to streamline the more than 100 business unit ERPs into one end-to-end process per logistical structure, and merge to one set of......

Full article >>> on, the focus is configuration, not customization, and SSA comes pre-configured. Some of the old software applications have been retained while IT develops the new core, but for the most part Snap-On is turning the page.

Systems desegregation

A pooling strategy was used to foster integration and merge 700 point-to-point connections into 21 pools. Building those pools is a ......

Full article >>> ost structure.

It also was her good fortune that Snap-On's technology employees didn't need a lot of convincing to become change agents, which enabled her to assemble gung-ho teams to execute various aspects of the program.

Before her arrival, the vast majority of the IT staff did not like their jobs, had low opinions of vendors, suffered from a lack of employee-development initi......

Full article >>>
'"/> By Joe Vanden Plas 07/09/07

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