Navigation Links
CIO Leadership Series: Leslie Hearn, TDS Telecom

Madison, Wis. - Leslie Hearn's first rule for the execution of information technology projects is "no geek speak."

While some techno jargon is unavoidable, the value of plain-spoken communication is immense, said Hearn, vice president and CIO for TDS Telecom.

Leslie Hearn
"Great IT projects ......

Full article >>> rease the percentage of time in which they are truly serving the customer. The project is challenging because the company has many procedures built up over existing applications, and while it can be arduous to work in all these applications, that's what employees know.

"At worst, there are times when we have a seven-minute call, and a rep might have to go to four applications," she said. ......

Full article >>> e customer. I've got some great ideas on how we want to present this application.'"

According to Hearn, one of the developers' "Eureka" moments came when they watched the reps in action and noticed how they used a notepad to write things down. Even though they have all these network systems in front of them, they still write down things they see on the screen. "They [developers] would say......

Full article >>> ansactions with it. This is a key part of the change management process, and it occurs before the system is finalized.

Hearn prefers to build and demonstrate the business value of smaller projects rather than take on too much at one time. With an incremental roadmap, she believes there is a better chance to positively impact users, and less of a chance to unravel a project with complexit......

Full article >>>
'"/>

Source:wistechnology.com By Joe Vanden Plas 06/21/06


Related biology technology :

1. CIO Leadership Series: Snap-Ons Moreno offers lessons in IT transformation
2. CIO Leadership Series: Logothetis likes CIOs evolving role
3. CIO Leadership Series: Phil Loftus, Aurora Health Care
4. CIO Leadership Series: Deb Rislow, Gundersen Lutheran
5. CIO Leadership Series: Judy Lemke, Schneider National
6. CIO Leadership Series: Tanya Townsend, Saint Clares Hospital
7. CIO Leadership Series: Greg Smith, Wheaton Franciscan Healthcare
8. CIO Leadership Series: Rick Davidson, Manpower
9. CIO Leadership Series: Mike Sauk, UW Hospital and Clinics
10. CIO Leadership Series: Ed Meachen, University of Wisconsin System
11. CIO Leadership Series: Byrne Chapman, American Family Insurance
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:2/27/2017)... 27, 2017 Four US Biotech ... today, and they are: Anthera Pharmaceuticals Inc. (NASDAQ: ANTH), ... Inc. (NASDAQ: PACB), and Conatus Pharmaceuticals Inc. (NASDAQ: ... Trends, market observers are growing more bullish on the ... reforms to free cash held overseas for tax reason ...
(Date:2/27/2017)... ... , ... In starting a program to hire college athletes, Catalyst ... for skill.” , In keeping with this philosophy, the Catalyst an Iowa premix manufacturer ... hoping to replicate the practice throughout the company. , “I’ve heard coaches talk on ...
(Date:2/25/2017)... ... February 25, 2017 , ... The STARR ... an ongoing effort to create meaningful change by increasing communication, partnerships and goodwill ... on consumers and patients’ mental health well-being. , Both organizations are dedicated to ...
(Date:2/24/2017)... ... February 24, 2017 , ... Chef Jodi Abel has returned from her ... in several cities, she gained a number of delicious recipes and new techniques to ... in South Africa’s Western Cape province. It is internationally renowned for its incredible ...
Breaking Biology Technology:
(Date:2/21/2017)... , February 21, 2017 Der ... US-Dollar wachsen. Nach einem Gespräch mit mehr als 50 Vertretern ... Hindernisse zu überwinden gilt, um diese Prognose zu realisieren. ... ... die Mobilisierung der finanziellen Mittel für die Biobank, die ...
(Date:2/13/2017)... 2017 Former 9/11 Commission border counsel and ... Janice Kephart of Identity Strategy Partners, LLP, today ... "Executive Order: Protecting the Nation From Foreign Terrorist ... "As President Trump,s ,Travel Ban, Executive Order gains ... banned the travel ban, it is important that our ...
(Date:2/8/2017)... 2017  Aware, Inc. (NASDAQ: AWRE ), a ... results for its quarter and year ended December 31, 2016. ... was $3.9 million compared to $6.9 million in the same ... 2016 was $0.6 million compared to $2.6 million in the ... of 2016 was $0.5 million, or $0.02 per diluted share, ...
Breaking Biology News(10 mins):