Navigation Links
CIO Leadership Series: Leslie Hearn, TDS Telecom

Madison, Wis. - Leslie Hearn's first rule for the execution of information technology projects is "no geek speak."

While some techno jargon is unavoidable, the value of plain-spoken communication is immense, said Hearn, vice president and CIO for TDS Telecom.

Leslie Hearn
"Great IT projects ......

Full article >>> rease the percentage of time in which they are truly serving the customer. The project is challenging because the company has many procedures built up over existing applications, and while it can be arduous to work in all these applications, that's what employees know.

"At worst, there are times when we have a seven-minute call, and a rep might have to go to four applications," she said. ......

Full article >>> e customer. I've got some great ideas on how we want to present this application.'"

According to Hearn, one of the developers' "Eureka" moments came when they watched the reps in action and noticed how they used a notepad to write things down. Even though they have all these network systems in front of them, they still write down things they see on the screen. "They [developers] would say......

Full article >>> ansactions with it. This is a key part of the change management process, and it occurs before the system is finalized.

Hearn prefers to build and demonstrate the business value of smaller projects rather than take on too much at one time. With an incremental roadmap, she believes there is a better chance to positively impact users, and less of a chance to unravel a project with complexit......

Full article >>>
'"/>

Source:wistechnology.com By Joe Vanden Plas 06/21/06


Related biology technology :

1. CIO Leadership Series: Snap-Ons Moreno offers lessons in IT transformation
2. CIO Leadership Series: Logothetis likes CIOs evolving role
3. CIO Leadership Series: Phil Loftus, Aurora Health Care
4. CIO Leadership Series: Deb Rislow, Gundersen Lutheran
5. CIO Leadership Series: Judy Lemke, Schneider National
6. CIO Leadership Series: Tanya Townsend, Saint Clares Hospital
7. CIO Leadership Series: Greg Smith, Wheaton Franciscan Healthcare
8. CIO Leadership Series: Rick Davidson, Manpower
9. CIO Leadership Series: Mike Sauk, UW Hospital and Clinics
10. CIO Leadership Series: Ed Meachen, University of Wisconsin System
11. CIO Leadership Series: Byrne Chapman, American Family Insurance
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:2/12/2016)... , Feb. 12, 2016 Biocom, the association representing ... took a group of San Diego ... of its 2016 Precision Medicine Advocacy Fly-In. Biocom Fly-In participants ... and Drug Administration (FDA), the Centers for Medicare and Medicaid ... as San Diego U.S. Representatives Susan Davis and ...
(Date:2/12/2016)... N.J. , Feb. 12, 2016  PTC ... the second annual STRIVE (Strategies to Realize Innovation, ... muscular dystrophy (DMD). STRIVE provides funds to patient ... that will make meaningful contributions to the rare ... fostering development of future patient advocates. ...
(Date:2/11/2016)... 2016  Neurocrine Biosciences, Inc. (NASDAQ: NBIX ) today announced ... 2015. --> --> For ... of $29.3 million, or $0.34 loss per share, compared to a ... the same period in 2014. For the year ended December 31, ... $1.05 loss per share, as compared to a net loss of ...
(Date:2/11/2016)... , Feb. 11, 2016  Bioethics International, a not-for-profit ... are researched, developed, marketed and made accessible to patients around ... Open had named the publication of the Good ... The publication is also featured as one of BMJ ... the last year that are most frequently read. ...
Breaking Biology Technology:
(Date:2/9/2016)... Mass., Feb. 9, 2016 Aware, Inc. (NASDAQ: AWRE ... financial results for its fourth quarter and year ended December 31, ... for the fourth quarter of 2015 was $6.9 million, an increase ... year. Operating income in the fourth quarter of 2015 was $2.6 ... --> --> Higher revenue ...
(Date:2/5/2016)... DUBLIN , Feb. 5, 2016 /PRNewswire/ ... the addition of the "Global Facial ... offering. --> http://www.researchandmarkets.com/research/5kvw8m/global_facial ) has ... Facial Recognition Market 2016-2020" report to ... Markets ( http://www.researchandmarkets.com/research/5kvw8m/global_facial ) has announced the ...
(Date:2/3/2016)... , February 3, 2016 ... market research report "Automated Fingerprint Identification System Market by ... Search), Application (Banking & Finance, Government, Healthcare, and Transportation) ... MarketsandMarkets, the market is expected to be worth USD ... 21.0% between 2015 and 2020. The transformation and technology ...
Breaking Biology News(10 mins):