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CIO Leadership Series: Byrne Chapman, American Family Insurance

Madison, Wis. - When it comes to innovation, American Family Insurance's Information Services Division doesn't wait to take direction.

The direction comes from within, and Byrne Chapman, vice president of the IS Division, can sum it up with a familiar phrase: nothing ventured, nothing gained. To bu......

Full article >>> , and ensuring that policies are issued faster with more complete and accurate information.

In the past, we had a certain percentage of applications returned to the agent that were missing data or had inaccurate data. It really helped us improve in that area.

In the first evolution of the e-application, the e-form was identical to the paper application to accommodate the agents......

Full article >>> nment - one that crosses 18 states. The company, which has 8,100 employees, has gone from having data encrypted on a restricted number of platforms to having it on 4,000 servers and 25,000 machines, one-third of which are laptops.

Its key 2007 initiative, which will probably take more than one calendar year to complete, is to reinvent its claims process with a new, web-based claims proces......

Full article >>> solutions that are out there, making sure that we are staffed, trained, and ready to go with new technologies that add value to the company, and working with [American Family] peers so they understand the kinds of things we can do to help the business and provide business value, he said.

We tend to talk in very tangible terms, so how does it help productivity? How does it help customer sa......

Full article >>>
'"/> By Joe Vanden Plas 01/13/07

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