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The Hanover Expands Innovative Solution for the Durable Medical Equipment, Orthotics and Prosthetics Market

WORCESTER, Mass., Sept. 7, 2011 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance products nationwide, announced today that it has enhanced its specialized capabilities for the durable medical equipment, orthotics and prosthetics sector -- which are rapidly growing areas of the healthcare industry.


The new capabilities are available through Hanover Medical Equipment Advantage, which was developed to cover the unique risks of businesses that operate in the durable and home medical equipment industry. Hanover Medical Equipment Advantage targets small to mid-sized businesses with available liability limits up to $5 million.  Target operations for the enhanced program include:

  • Distributors, retailers and service contractors of durable and home medical equipment.  This program covers a wide range of medical equipment that is used in the home to aid in a better quality of living.
  • Distributors, fabricators, practitioners and retailers of orthotics and prosthetic devices.

  • "America's increased aging population has driven a significant expansion in the home healthcare market," said Dennis Santoli, president, Hanover Healthcare. "This expansion is core to our strategy of creating more opportunities for our agent partners in specialized areas of the business, and, in this case, durable medical equipment. We are excited to provide an array of products and services to meet the needs of this dynamic industry, enabling our agent partners to capitalize on this incredible growth opportunity."

    Total Account SolutionHanover Medical Equipment Advantage is available directly through The Hanover's agent partners. And, the comprehensive program can be customized to protect against a multitude of exposures such as professional liability, general liability, completed operations, commercial property, commercial auto, workers' compensation, commercial umbrella, and Medicare and surety bonds.

    Additionally, the company's agent partners easily can offer clients the enhanced protection that they need through The Hanover's total solution for commercial lines. This solution also includes specialized coverage for inland marine, fidelity and crime, employment practices liability, private company management liability, and other surety bonds.

    The Hanover provides a fully-integrated risk management and loss control program to help its agent partners offer distinctive value through industry specific solutions that help them to both minimize and avoid risks.

    Specialized TeamThe Hanover's healthcare products unit is led by Dennis Santoli, President, and is supported by a team that includes underwriters with 20 or more years of healthcare experience. Furthermore, dedicated claims, loss control, customer support and legal teams are comprised of knowledgeable professionals with experience working in the industry as nurses, healthcare attorneys and other skilled practitioners.

    "With a shared focus on solving coverage problems and resolving claims quickly, accurately and fairly, the Hanover Healthcare team helps to ensure the highest level of responsiveness and expertise for both our agent partners and their customers," said Matthew Mitchell, vice president, Hanover Healthcare.

    Agents interested in more detail should contact one of The Hanover's local branch offices or visit the Agent section of the company's web site at

    About The HanoverThe Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan and Chaucer Holdings PLC, based in London, and their affiliates. The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of agents and brokers.

    The company is ranked among the top 25 property and casualty insurers in the United States and has been meeting its obligations to its agent partners and their customers for nearly 160 years.  Through Chaucer, the company also underwrites business at Lloyds in all major insurance and reinsurance classes, balancing global marine, energy, non-marine and aviation with U.K. motor and nuclear. For more information, please visit RelationsMedia RelationsOksana Lukasheva

    Amy 855- 2063

    (508) 855-4486

    SOURCE The Hanover Insurance Group, Inc.
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