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Service Quality Management Market worth $2.1 Billion & Telco Customer Experience Management Market worth $2.3 Billion by 2019 – New Report by MarketsandMarkets
Date:12/25/2014

(PRWEB) December 25, 2014

The report “Service Quality Management and Telco Customer Experience Management Market by Product Type & Provider Type - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)” defines and segments the market with an in-depth analysis and forecasting of revenues.

Browse 152 market data tables, 19 figures spread through 221 pages and in-depth TOC on “Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market”
http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html

Early buyers will receive 10% customization on this report.

Speak to Analyst @ http://www.marketsandmarkets.com/speaktoanalyst.asp?id=1013

Customer Experience Management is a necessary mechanism for gaining advantage over competitors in the market. There are different tools and techniques that are used in the Customer Experience Management process. The changing nature of the Internet technology and usage patterns have enabled organizations to use traditional as well as new and innovative customer channels. Traditional methods of customer interaction include retail outlets and sales representatives, whereas some of the emerging customer channels are social media networks, mobile phones, e-mails, and blogging websites. These channels mainly focus on business organizations and helps in identifying gaps and developing optimized VAS in products and services based on the customer demand and feedback. VAS acts as a critical factor in acquiring and retaining customers as well as in enhancing the customer lifetime value.

The Telco Customer Experience Management market is expected to reach $2.3 billion by 2019 and the Service Quality Management market is estimated to grow $2.1 billion by 2019, at a CAGR of 7.41% and 6.69%, respectively, during the forecast period.

MarketsandMarkets broadly categorizes the Service Quality Management and Telco Customer Experience Management market into following sub-segments:

1) Analytic types - Enterprise feedback management, text analytics, web analytics, speech analytics and others.
2) Touch points - Company website, branch/store, the web, mobile apps, and social media.
3) End users - Small and medium businesses and enterprises.
4) Regions - North America (NA), Europe, Asia-Pacific (APAC), Middle East and Africa and Latin America (LA).

Browse Related Reports:
Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)
http://www.marketsandmarkets.com/Market-Reports/speech-analytics-market-17297779.html

Web Analytics Market by Solution (Search Engine Tracking & Ranking, Heat Map Analytics, Marketing Automation, Behavior Based Targeting) & by Services (Professional Services, Support & Maintenance) - Worldwide Forecasts & Analysis (2014 – 2019)
http://www.marketsandmarkets.com/Market-Reports/web-analytics-market-17338173.html

About MarketsandMarkets:
MarketsandMarkets is one of the world’s leading firms in terms of annually published premium market research reports. Serving 1700 global fortune enterprises with more than 1200 premium studies in a year, M&M is catering to multitude of clients across 8 different industrial verticals. We specialize in consulting assignments and business research across high growth markets, cutting edge technologies and newer applications. Our 850 full time analyst and SMEs at MarketsandMarkets are tracking global high growth markets following the "Growth Engagement Model – GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors.

M&M’s flagship competitive intelligence and market research platform, "RT" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets. The new included chapters on Methodology and Benchmarking presented with high quality analytical info graphics in our reports gives complete visibility of how the numbers have been arrived and defend the accuracy of the numbers.

We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository.

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