Farmingdale, NY (PRWEB) July 30, 2013
If there's one thing that scientists don't need, it's working with rude sales people. For researchers who seek kind, patient, sage-like guidance on cuvettes, there's hope. NSG Precision Cells has a professionally trained cuvette service team that has been helping researchers learn about and buy cuvettes for decades.
Why Call NSG For Cuvette Support
Most other companies have one thing in mind; get the customer off the phone as quickly as possible. It drives people crazy to feel that constant "rushed" feeling from the sales rep. Most questions are not addressed or are rudely answered. Trying to find out a simple detail turns into a time consuming mess.
Very often, people find it near impossible to get a live person on the phone. Many get stuck going in circles pressing buttons and wasting hours of precious time.
Be Treated Like a Close Friend
What is it like to have a conversation with a close friend? Well for starters friends are always happy to hear from one another and look forward to each others calls. Second, friends are not in a hurry to get off the phone. Third, friends enjoy listening and offering their advice. Lastly, when something is needed, friends act immediately.
When calling NSGs cuvette team, they have one goal in mind - treating people like a close friend. NSG Precision Cells knows that it's better to catch bees with honey rather than with vinegar. So before a person can even be called a NSG cuvette rep, they must attend the NSG Treat People like a Close Friend training course.
This intense course focuses on what most other companies don't, which is treating customers properly. Each person goes through specialized training on how to patiently guide customers in the proper direction.
Topics that are covered in this course are: Technical knowledge, listening skills, how to learn from customers, how to be positive, and getting the customers request(s) done immediately.
Once the training course is completed, then they are certified to be a NSG Cuvette Rep. NSG will never just take a person from the street and have them perform customer service.
Technical Knowledge Training
The Treat People like a Close Friend course teaches how the best way to learn is to learn from the customers. An NSG rep commented, "Our customers keep us sharp and on our toes." By constantly handling challenging questions, the NSG service team has gained tremendous cuvette knowledge.
Besides learning from customers, NSG keeps a large database of quartz cuvette specifications, data sheets, technical memos, etc. Members of the NSG sales team become like a cuvette encyclopedia once the training is complete.
The training course also covers how to relay complex information in a simply and easy to understand way. Customers who contact NSG can access their human knowledge base anytime from 9-5 ET.
The NSG cuvette reps are training not look to get off the phone quickly. They happily stay on the line until all questions and issues are addressed. NSG cuvette reps make their customers feel like a close friend, who is spoken to gently and patiently.
Getting Immediate Action
NSG cuvette reps are trained to get the customers question or request answered immediately. For customers looking to place an order, they can rest assured knowing that each NSG rep will make sure their order is shipped the day it is received. When a customer "needed a cuvette yesterday," NSG has next day shipping available.
When looking for the most friendly and professional service for any cuvette needs, give NSG Precision Cells a call.
Read the full story at http://www.prweb.com/releases/2013/7/prweb10962227.htm.
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